This is that Time of the Year when you begin preparing all your SLA Reports to understand how your important Services behaved during the Year itself. It is like then end of a Horse Racing, when you realize if the bets you placed where right or not. And I don’t like bet too much: if…
Read MoreMonitoring the service level agreements (SLAs) of your IT and reporting on them is indispensable to prove your IT’s business value. Setting, meeting, measuring and communicating your IT SLAs ensures the business understands the importance of the IT department. So choosing the right tool or solution to face this task is essential. So choosing the right tool to report on your SLAs is essential. Therefore, we significantly improved our NetEye Reporting Tool. See what’s new about creating, sharing, cloning, displaying, exporting … SLA reports.
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