With EriZone we are proud to present you our new IT Service Management offer based on OTRS, the leading Open Source Help Desk and Ticketing solution. EriZone develops and manages IT service processes following the best practices provided by the IT Infrastructure Library (ITIL). Cost optimization, the focus on critical business processes and on customers’ requirements are forming…
Read MoreThe OTRS AG group released a new beta version of OTRS 3.2. We will try out and review the new beta version very soon; for now, we will briefly introduce the main functionalities offered by this new major update, whose final release is planned for the end of January.Customer Information Center In order to improve the…
Read MoreA grande richiesta degli utenti NetEye la settimana scorsa si è tenuto finalmente il primo NetEye User Group con l’ obiettivo di scambiarsi conoscenze, esperienze pratiche ed esempi concreti nell´applicazione della soluzione. Durante la prima fase dell´incontro è stata presentata la roadmap attuale e la release di Neteye 3.2. Grande riscontro da parte dei partecipanti…
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