Blog Entries

30. 04. 2024 Franco Federico Unified Monitoring

Reacting with Remediation after a Service Goes Down

A customer last week asked me to implement the following use case: When a production PLC device (programmable logic controller) goes offline, any associated service must be automatically switched off, since it needs to connect to the PLC in order to exchange data from the source server, and for that the PLC must be active….

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15. 03. 2018 Alessandro Romboli NetEye, Service Management

Microsoft ADFS service and Non-Claims-Aware applications

Microsoft ADFS service is widely used for integrating Web Applications with Microsoft Active Directory. Since Windows Server 2012 R2, it can also integrate Non-Claims-Aware applications. This configuration is very interesting because ADFS can still be the single point of user authentication, and the whole configuration is much easier as a Claims one. Architecture The whole…

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22. 01. 2018 MarinovMihail Service Management

Ticket Templates Based on Selected Service and Category

EriZone 5.3 introduced new templates based on selected service and category. Those templates are used in the new Quick Ticket functionality, but can also be reused in all ticket creating masks. So once the service and category have been selected, the subject and/or the body can be pre-filled with the data of the template. In…

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