In a previous blog post by one of my colleagues, we shared how we developed a powerful semantic search engine for our NetEye User Guide. This solution uses Elasticsearch in combination with machine learning models like ELSER to index and query our documentation. While the proof of concept (POC) worked great, there was a challenge…
Read MoreHello everyone! As you may remember, a topic I like to discuss a lot on this blog is the Proof of Concept (POC) about how we could enhance search within our online NetEye User Guide. Well, we’re happy to share with you how we’ve further developed the POC, specifically the process outlined in the first…
Read MoreToday I’ll present you a hidden gem in EriZone and OTRS: With a few clicks, your favorite browser’s search bar will be able to search for ticket numbers or full text in EriZone. The browsers’ search and address bar fields come with some predefined search engines, but can also be extended with your own searches….
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