Welcome to the latest version of our Service Management solution EriZone version 5.5. Product: EriZone Release Number: 5.5 Release Date: July 31, 2018 Release Type: Minor Previous Release: 5.4 These release notes for EriZone 5.5 describe new features and improvements and provide information on how to upgrade. Enhancements Signatures on Mobile Devices – we have integrated human signatures on mobile devices….
Read MoreNetEye 3.13 Release Notes Welcome to the latest version of our NetEye Unified Monitoring Solution that introduces methods to automate business process creation, scheduling of asset import via CSV, load balancing best practices, and improved Grafana dashboards. Product: NetEye Release Number: 3.13 Release Date: April 30, 2018 Release Type: Minor Previous Release: 3.12 System Requirements: NetEye 3.12 installation or…
Read MoreWelcome to the latest version of our Service Management solution EriZone version 5.4. Product: EriZone Release Number: 5.4 Release Date: April 30, 2018 Release Type: Minor Previous Release: 5.3 These release notes for EriZone 5.4 describe new features and improvements and provide information on how to upgrade. Enhancements Scalable priority management for activities in Activity Management. This feature enables organizations to…
Read MoreWe are proud to announce the release of new minor versions of our IT System & Service Management solutions NetEye and EriZone. The latest version of our NetEye Unified Monitoring Solution introduces new Business Priority management, and improvements to asset management, NetEye API, Grafana and GLPI contact integration. On the other hand, EriZone 5.3 includes…
Read MoreAmong others, the latest NetEye version comes up with several improvements in the fields of Discovery and Asset Management, as well as a new possibility to recognize patterns and trends within large datasets for a reliable Performance Management. Additionally, the release of Alyvix 2.3 provides new features for End User Experience Monitoring, ready for being…
Read MoreNew version of EriZone (3.1.9) is now available for the download: Feature Lists EriZone DataWarehouse: Eri_TicketAggregatedTime: New parameter to include also child tickets in the calculation New Columns: MinBeforeFirstSplit, IsChild, ParentTicketID (first parent),ParentTicketNumber (first parent) Eri_TicketAggregatedTimeonline: Same parameters as Eri_TicketAggregatedTime It extracts similar information as Eri_ TicketAggregatedTime for ticket with states: new, open,pending reminder and…
Read MoreThe newly released NetEye version 3.5 represents an important milestone for the development of the solution. In addition to responding to customer needs, NetEye continues to align itself to the new requirements of the growing monitoring complexity generated by the introduction of cloud environments, web services and virtualizations in the IT infrastructures. The new release…
Read MoreNew version of EriZone (3.1.8) is now available for the download: FEATURES LIST New Parameter to Filter on CustomerTicketSearch based on CustomerGroup: Ticket::Frontend::CompanyTicketAccessGroup New Fields available in iCMDB for GLPI interface: Inventory – Location – Group (manual changes on the CIs definition and import procedure are needed (see notes afterwards for more information); it requires the…
Read MoreNewly designed EriZone 3 comes up with a set of new features and major enhancements
Read MoreThe new version of WÜRTHPHOENIX NetEye has been released. Among the various newly introduced modules, one of the most significant features is Real User Monitoring. The Real User Monitoring is an innovative approach that checks the availability, reliability and response time of the services from the end user perspective allowing to discover if the cause of…
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