Within EriZone, customers can visualize their own tickets (though “My Tickets” view) and all the tickets created from other employees of their company (though “Company Tickets” view) in the Customer Web Self-Service Portal. In order to restrict the view to those company tickets, which concern the available services for the logged customer, a new filter…
Read MoreRelease of Alyvix 2.3 Carnera New features to automate and measure application transactions [if you are not familiar with Alyvix, please have a look at the info-box at the bottom of this article] The new Alyvix master release 2.3 comes up with some major enhancements such as controllable precision and accuracy, more detailed reports and new performance…
Read MoreMajor Enhancements Advanced Service Dispatcher Das allseits beliebte Service Dispatcher Modul hat einen neuen „Advanced“ Modus erhalten. Die neuen Funktionen ermöglichen nun die Anwendung gezielterer Filter und die Kontrolle über die Ausführungsreihenfolge. Damit wird es möglich für jede Installation die minimale Anzahl an Service Dispatchern zu erreichen. Filter Anhand des Wertes eines bestimmten Dynamic Fields…
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