The Service Level Management (SLM) module was introduced in NetEye 4.7. Thanks to this module, it is now possible to define customers, service level agreement types and contracts, which permits users to easily manage the agreements they have with their customers in terms of availability of their hosts and services. Tightly coupled with the SLM…
Read MoreRemote Desktop Services (RDS) Performance In a complex distributed RDS environment, it’s difficult to measure RDS performance: the end user typically notices responsiveness in a different way compared to measuring a single Windows Performance Counter! Overall performance tends to degrade over time: and frequent maintenance is required to keep an RDS Farm efficient. Of course,…
Read MoreA Little History The Microsoft Remote Desktop Services (RDS) architecture is widely used to publish centralized Desktop and Windows Applications to users from remote sites. With RDS, only the software user interfaces are transferred to the client system. All input from the client system is transmitted to the server, where software execution takes place. RDS…
Read MoreOne of the main challenge in the IT monitoring is the ability to execute complex web service tests to obtain objective KPI able to evaluate the end user experience. As every company we also needed to control our web applications such as the Exchange 2013, our Service Desk solution EriZone powered by OTRS, our reporting…
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