More and more companies are adopting the now “quasi-standard” JIRA Software issue tracking and software project management tool, and the emerging ticketing tool JIRA Service Management. For most of them, when transitioning from their previous system, it is essential to preserve the recent ticket history and to migrate open bugs and issues to the new…
Read MoreAs you all known, JSON is a standard format used for exchanging data between applications. This standard is adopted by practically every vendor and by many applications to make information available via REST API. It is therefore very useful to exploit this information in standard format also in the monitoring field. A concrete example that…
Read MoreThe Service Level Management (SLM) module was introduced in NetEye 4.7. Thanks to this module, it is now possible to define customers, service level agreement types and contracts, which permits users to easily manage the agreements they have with their customers in terms of availability of their hosts and services. Tightly coupled with the SLM…
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