In the first part of this series, we explored how Jira Service Management (JSM) helps streamline Incident Management, aligning with ITIL v4 best practices. Incident Management aims to restore normal service operation as quickly as possible after a disruption, ensuring minimal impact on business operations. Events – changes in the system’s state – can trigger…
Read MoreWelcome, everyone to our ‘End of the Year’ Atlassian News! A lot has happened this year in the Atlassian world, and staying up to date is a big challenge 😵 So… I’m here to do the dirty work for you, and summarize all the latest features and news from the Atlassian ecosystem (you’re welcome😂). So…
Read MoreThis guide will assist you in determining which Jira products are best suited to cover different organizational management perimeters. What’s the origin of this complexity and why do we need to solve it? It’s relatively straightforward for anyone to perceive the complexities of effectively managing an organization. However, it’s also evident that it would be…
Read MoreAlerts are critical signals that demand immediate attention to minimize disruptions and maintain smooth operations. Proactively managing alerts throughout their lifecycle is key to effective event-driven workflows, incident response, and business continuity. By leveraging alerting tools within Jira Service Management (JSM), teams can detect and resolve incidents faster, improve collaboration, and enhance service reliability. In…
Read MoreAn introduction to the recently released Jira Product Discovery tool and its potential relevance and utility for your team. In what scenarios would this solution offer users a valuable benefit? We’re all familiar with the process of decision-making. We’re also all aware of the challenges that can arise when a decision, such as by product…
Read MoreThis guide will show you how to enable your team to handle multiple cases simultaneously, letting you manage them as if they were just one. In which scenarios would this solution offer users a valuable benefit? Have you ever had to discard a significant number of cases, requests, or emails because there were simply too…
Read MoreNews from Las Vegas #wewerethere A lot is going on in the Atlassian world and a lot of news was announced in the past days during Team ’24, an annual conference held in Las Vegas🎉 All the recorded sessions can be found here, …but if you want a quick summary of all the news, you’re…
Read MoreHow to survive managing the IT asset purchase cycle in your company with just a few key elements that ensure a just-in-time approach and decreased waiting time What are the goals and benefits of automating the procurement process? Sooner or later, it’s going to be time to change and evolve. It’s usually better to choose…
Read MoreHow to leverage some Jira features to lighten the workload through automation, replacing manual tasks of low added value that can be frustrating and tedious for those performing them Introduction: What’s the idea behind how to live better Mondays? How many times have you had the feeling that most of the heaviness and stress when…
Read MoreThe brand new “Top-level planning” template represents the puzzle pieces that guide us in effectively managing scaled planning in Jira Introduction: Why is “Scaling” fundamental? Do you know that feeling when you find the one puzzle piece that allows you to connect two larger sets of pieces you’ve already assembled? Well, that’s similar to what…
Read MoreWelcome, everyone to our third “Monthly Atlassian News”! Why are we doing this? You might know that the Atlassian website is so complete, that finding information can be a big challenge😵 So… we decided to do the dirty work for you and summarize all the latest features and news from the Atlassian ecosystem every two…
Read MoreA brief presentation of the brand new Atlassian Intelligence features and their potential in real use case scenarios. We don’t need Chicken Little to tell us that our lives will be increasingly influenced by the Artificial Intelligence revolution – AI is transforming how we work, enhancing teamwork, and significantly accelerating team achievements. Machine learning is…
Read MoreGiven the rapidly evolving business landscape, advancements in technology, and the increasing expectations of customers, companies must adopt a mindset of business agility, and Enterprise Service Management (ESM) represents a solution for companies striving to maintain competitiveness in the market. 💡 Enterprise Service Management is the extension of IT Service Management (ITSM) principles outside of the…
Read MoreWelcome, everyone to our second “Monthly Atlassian News”! Why are we doing this? You might know that the Atlassian website is so complete, that finding information can be a big challenge😵 So… we decided to do the dirty work for you and summarize all the latest features and news from the Atlassian ecosystem every two…
Read MoreThe ongoing evolution of the world of work also carries through to the areas where this work is carried out. Never before have so many people and companies finally understood that smart working is a reality, and that the productivity of employees who work partly at home rather than the office does not decrease but…
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