Blog Entries

29. 11. 2024 Fabrizio Dovesi Atlassian, Service Management

The Importance of Being…Informed for Finding Your Way across All Jira Products!

This guide will assist you in determining which Jira products are best suited to cover different organizational management perimeters. What’s the origin of this complexity and why do we need to solve it? It’s relatively straightforward for anyone to perceive the complexities of effectively managing an organization. However, it’s also evident that it would be…

Read More
17. 10. 2024 Fabiana Pittalis Atlassian

Automating Processes with Jira: Boost Your Efficiency

Tired of wasting time on repetitive, mundane tasks? Want to focus on more strategic activities while saving time and money? Looking to automate emails to your team? Well, automating your processes with Jira is the solution for you! What is Automation in Jira? Jira helps you automate repetitive tasks so you can focus on what…

Read More
16. 10. 2024 Alessandra Castiglioni Atlassian

Unlocking Jira’s Power: Mastering Issue Security and Permissions

Imagine you’re working on a project that involves sensitive company information. How can you ensure that only the right people can see and edit this data? Jira has the answer! In today’s fast-paced digital landscape, security remains a top priority for project management tools. In Jira, leveraging Issue Security Schemes alongside Permission Schemes ensures that…

Read More
15. 10. 2024 Fabrizio Dovesi Atlassian, Service Management

Streamline Your Product Roadmap Decision-making Process with Jira Product Discovery

An introduction to the recently released Jira Product Discovery tool and its potential relevance and utility for your team. In what scenarios would this solution offer users a valuable benefit? We’re all familiar with the process of decision-making. We’re also all aware of the challenges that can arise when a decision, such as by product…

Read More
09. 09. 2024 Fabiana Pittalis Atlassian

Importing Your Data into Jira: A Quick Guide

Ready to transfer your projects from another tool to Jira? Here’s how to do it quickly and easily: 1. Prepare your file: Organize your data in a format that Jira recognizes, such as a CSV file. Make sure the fields match those in Jira (title, description, etc.). Here’s an example of what the file should…

Read More
28. 08. 2024 Fabrizio Dovesi Atlassian, Service Management

Automate the Clustering of Similar Cases for Effective Handling of a Significant Volume of Incoming Alerts

This guide will show you how to enable your team to handle multiple cases simultaneously, letting you manage them as if they were just one. In which scenarios would this solution offer users a valuable benefit? Have you ever had to discard a significant number of cases, requests, or emails because there were simply too…

Read More
25. 07. 2024 Alessandra Castiglioni Atlassian, Development

Elevate Your Atlassian Experience: Claim Your Domain Today!

Why Claiming Your Domain in Atlassian is a Game-Changer In today’s interconnected business world, security and efficiency are paramount. Atlassian, with its suite of powerful collaboration and project management tools, offers a robust platform to streamline workflows. To truly maximize the potential of Atlassian, claiming your domain and centralizing user management is a critical step….

Read More
14. 05. 2024 Alessandra Castiglioni Atlassian

Don’t Panic! Recover Your Jira Data Now!

Data loss happens. Whether it’s accidental deletion, integration issues, or unexpected errors, a robust backup strategy can save the day. This guide walks you through restoring your Jira Cloud instance using a downloaded backup, helping you get back on track quickly. Before We Begin: Understanding Your Backup This is a key point because you will…

Read More
30. 12. 2023 Fabrizio Dovesi Atlassian, Service Management

Get Your Agile and Integrated Procurement Cycle

How to survive managing the IT asset purchase cycle in your company with just a few key elements that ensure a just-in-time approach and decreased waiting time What are the goals and benefits of automating the procurement process? Sooner or later, it’s going to be time to change and evolve. It’s usually better to choose…

Read More
19. 12. 2023 Fabrizio Dovesi Atlassian, Development, Service Management

Reduce Your “Oh S***! It’s Monday…!😓” Mood with Helpful Jira Automation

How to leverage some Jira features to lighten the workload through automation, replacing manual tasks of low added value that can be frustrating and tedious for those performing them Introduction: What’s the idea behind how to live better Mondays? How many times have you had the feeling that most of the heaviness and stress when…

Read More
22. 08. 2023 Fabrizio Dovesi Atlassian, Development, Service Management

Scaled Planning in Jira: Another Brick in the Wall

The brand new “Top-level planning” template represents the puzzle pieces that guide us in effectively managing scaled planning in Jira Introduction: Why is “Scaling” fundamental? Do you know that feeling when you find the one puzzle piece that allows you to connect two larger sets of pieces you’ve already assembled? Well, that’s similar to what…

Read More
19. 06. 2023 Fabrizio Dovesi Atlassian, Development, Service Management

👀 The AI is coming! The AI is coming!

A brief presentation of the brand new Atlassian Intelligence features and their potential in real use case scenarios. We don’t need Chicken Little to tell us that our lives will be increasingly influenced by the Artificial Intelligence revolution – AI is transforming how we work, enhancing teamwork, and significantly accelerating team achievements. Machine learning is…

Read More
19. 02. 2023 Gabriele Cecco Asset Management

An Easy Way to Manage a Shared Office

The ongoing evolution of the world of work also carries through to the areas where this work is carried out. Never before have so many people and companies finally understood that smart working is a reality, and that the productivity of employees who work partly at home rather than the office does not decrease but…

Read More
05. 01. 2023 Gabriele Cecco Service Management

New Year’s Resolutions List

We’re at the end of the year again and it’s time to draw up the famous list of good resolutions for the coming year. I’m talking about good and working resolutions, the ones relating to good non-working resolutions is always very difficult to respect. I could challenge many of you to state for the record…

Read More
31. 12. 2022 Fabrizio Dovesi Service Management

Data-driven Models – the Ultimate Fighter against a Company’s Complexity 👊 – Use Case Part 2 of 2

Guidelines on Data-driven models for managing data complexity and designing robust systems that might be consider both a single-source-of-truth and a single-point-of-contact. Use case scenario about a real Managed Service Provider ITSM with Atlassian Cloud products As mentioned in my previous post (Part 1 of 2), data-driven models help companies in managing data complexity and…

Read More

Archive