In the first part of this series, we explored how Jira Service Management (JSM) helps streamline Incident Management, aligning with ITIL v4 best practices. Incident Management aims to restore normal service operation as quickly as possible after a disruption, ensuring minimal impact on business operations. Events – changes in the system’s state – can trigger…
Read MoreAlerts are critical signals that demand immediate attention to minimize disruptions and maintain smooth operations. Proactively managing alerts throughout their lifecycle is key to effective event-driven workflows, incident response, and business continuity. By leveraging alerting tools within Jira Service Management (JSM), teams can detect and resolve incidents faster, improve collaboration, and enhance service reliability. In…
Read MoreWe’ve already written a blog post about how to integrate Alyvix 3 and Alyvix Server into NetEye 4. Some time has passed and a few things have changed, so here are some new HOWTO’s that can make your life easier. HARD State/Soft State with the right notification sent out The first thing is that the…
Read MoreThis article explains how to set up a NetEye4 satellite using a Raspberry Pi. This is not an official guide and this solution is not officially supported. As test-bed I used a Raspberry Pi 4B with 4GB of ram, 32GB microSD card and NetEye 4.12 single-node installation as master. Master Configuration Add a new zone…
Read MoreIcons by Dod Cosmin / CC BY 3.0 and Icons8 / CC BY-ND 3.0 In this article, I would like to underline two main advantages of our open source IT system management solution NetEye, which regard the sending of SMS monitoring notifications. High flexibility for the integration Possibility of sending notifications even in case the monitoring system itself…
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