More and more companies are adopting the now “quasi-standard” JIRA Software issue tracking and software project management tool, and the emerging ticketing tool JIRA Service Management. For most of them, when transitioning from their previous system, it is essential to preserve the recent ticket history and to migrate open bugs and issues to the new…
Read MoreThe Challenge: The automatic setup of around 80-90 SAP-Servers running several releases and flavors of SAP software in NetEye 4 by: Automatically importing SAP hosts, databases and instance definitions Automatically applying a set of basic services to each level of monitoring (OS, database, and SAP Basis) depending on the host, database and instance definitions imported…
Read MoreDepending on your network configuration it might be useful to import reachable devices in NetEye 4. This operation can be accomplished using the Nmap tool (already installed on your machine) and an Icingaweb module. Follow these steps to install the module: Download the archive from here Put the contents of the archive in the NetEye…
Read MoreService desk systems are of great importance to most IT departments. They are used to manage not only incidents and service requests, but also for authorizations and the management of internal projects. Moreover, data obtained from an ITSM system can be used for time accounting, invoicing and cost estimates. Finally, yet importantly, tickets and their…
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