A vulnerability has been detected on the agent interface of the EriZone – OTRS system. The following is valid for all OTRS 3.3.x, Erizone 3.x and EriZone 5.x systems. This vulnerability takes advantage of a Code injection in Kernel/System/Spelling.pm and is classified with a severity of 8.6 (high). To guarantee the security of your system,…
Read MoreA vulnerability has been detected on the agent interface of the EriZone – OTRS system. The following is valid for all OTRS 3.3.x, Erizone 3.x and EriZone 5.x systems. This vulnerability takes advantage of a Code injection in Kernel/System/Spelling.pm and is classified with a severity of 8.6 (high). To guarantee the security of your system,…
Read MoreA vulnerability has been detected on the agent interface of the EriZone – OTRS system. The following is valid for all OTRS 3.3.x, Erizone 3.x and EriZone 5.x systems. This vulnerability takes advantage of a Code injection in Kernel/System/Spelling.pm and is classified with a severity of 8.6 (high). To guarantee the security of your system,…
Read MoreÈ stata scoperta una vulnerabilità nell’interfaccia agente dei sistemi EriZone – OTRS che coinvolge tutti i sistemi OTRS 3.3.*, Erizone 3.x ed Erizone 5.x. Tale vulnerabilità sfrutta una falla nel sistema di statistiche lato agente e gli è stata assegnata una criticità di livello alto. Al fine di garantire la sicurezza del sistema è consigliabile…
Read MoreA vulnerability has been detected on the agent interface of the EriZone – OTRS system. The following is valid for all OTRS 3.3.x, Erizone 3.x and EriZone 5.x systems. This vulnerability takes advantage of a hole in agent statistics module and has been classified with a “high” risk. To guarantee the security of your system,…
Read MoreA vulnerability has been detected on the agent interface of the EriZone – OTRS system. The following is valid for all OTRS 3.3.x, Erizone 3.x and EriZone 5.x systems. This vulnerability takes advantage of a hole in agent statistics module and has been classified with a “high” risk. To guarantee the security of your system,…
Read MoreWithin EriZone, customers can visualize their own tickets (though “My Tickets” view) and all the tickets created from other employees of their company (though “Company Tickets” view) in the Customer Web Self-Service Portal. In order to restrict the view to those company tickets, which concern the available services for the logged customer, a new filter…
Read MoreWith EriZone 3.6, which will be released at the end of this year, new features regarding the Activity Management will be introduced. Activity tickets created in the context of Access Management can now be linked to each other to create a sequence. After that, the order of fulfillment of these activity tickets will respect the created…
Read More