On the 23rd of this month, the NetEye and EriZone User Group in its German version took place on in the historic tramway depot “St. Peter” in Nuremberg. The event has been hosted by NetEye customer N-ERGIE Aktiengesellschaft. Participants had the opportunity to exchange information and experiences with other customers and got insights to the latest…
Read MoreVAG Museum St. Peter © Archiv Freunde der Nürnberg-Fürther Straßenbahn e.V. The future holds major challenges, which are going far beyond standard monitoring. Internet of Things, E2E Monitoring, SIEM, Network Discovery and Anomaly Detection are keywords that are gaining increasing importance in modern enterprises. Under consideration of these actual trends, we now defined the final…
Read MoreDo you have already implemented NetEye, EriZone or Alyvix and would like to deepen your knowledge regarding our solutions and to know the latest features? Are you already familiar with our solutions, but desire to further exploit the vast functionalities? Are you planning to implement our solutions in your company and want to get information…
Read MoreVAG Museum St. Peter © Archiv Freunde der Nürnberg-Fürther Straßenbahn e.V. Thursday, 23rd March 2017 from 10.00 AM – 5.30 PM We are proud to invite our customers to the upcoming NetEye & EriZone usergoup. This year too, the main focus of the event will lie on the projects implemented at our customers’ IT environments. Take…
Read MoreEriZone has evolved over the last years, becoming a comprehensive Service Management solution to address enterprise requirements. The most significant enhancements of the latest version regard the areas of Service Level Management and Service Catalogue Management, as well as the introduction of new functionalities to automate and reuse processes and activities. Besides technical extensions, the…
Read MoreIn EriZone, processes that require the involvement of multiple responsible persons and different competence centers are often implemented by using the concept of child ticket. Child tickets are independent tickets that are created from and linked to their so-called parent tickets. Depending on the specific use case, it is possible to copy data and properties…
Read MoreWithin EriZone, customers can visualize their own tickets (though “My Tickets” view) and all the tickets created from other employees of their company (though “Company Tickets” view) in the Customer Web Self-Service Portal. In order to restrict the view to those company tickets, which concern the available services for the logged customer, a new filter…
Read MoreEriZone 3.6, which will be released at the end of this year, comes up with some enhancement concerning the budget management module.
Read MoreWith EriZone 3.6, which will be released at the end of this year, new features regarding the Activity Management will be introduced. Activity tickets created in the context of Access Management can now be linked to each other to create a sequence. After that, the order of fulfillment of these activity tickets will respect the created…
Read MoreA critical part of IT Service Management is the management of access to all kinds of IT-related resources, including not only the access to IT systems, networks and software, but also the provisioning of devices such as phones and laptops, contracts (e.g. phone or data contracts with 3rd party operators) and often also items regarding…
Read More[box] IT Asset Management (ITAM) entails collecting inventory, financial and contractual data to manage the IT asset throughout its life cycle. ITAM depends on robust processes, with tools to automate manual processes. Capturing and integrating autodiscovery/inventory, financial and contractual data in a central repository for all IT assets enables the functions to effectively manage vendors…
Read MoreMajor Enhancements Advanced Service Dispatcher Das allseits beliebte Service Dispatcher Modul hat einen neuen „Advanced“ Modus erhalten. Die neuen Funktionen ermöglichen nun die Anwendung gezielterer Filter und die Kontrolle über die Ausführungsreihenfolge. Damit wird es möglich für jede Installation die minimale Anzahl an Service Dispatchern zu erreichen. Filter Anhand des Wertes eines bestimmten Dynamic Fields…
Read MoreTo keep it short, I could simply answer this question with “Yes”. Regularly, one of the central requirements of service management projects is the introduction/integration of a CMDB. From my experiences gained from customer projects, I can just confirm this. What does this mean in terms of practical application? In this first article, I would…
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