Blog Entries

30. 12. 2024 Gabriele Cecco Atlassian, Service Management

How to Schedule Issues with the New Calendar View in Jira Service Management

Jira Service Management now includes a new feature that lets you easily schedule your activities. What? You haven’t activated it yet? No worries, you’re in the right place! Here’s a quick guide to how to enable it and make the most out of it in just a few clicks. How to Enable the Calendar View If…

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29. 12. 2024 Fabrizio Dovesi Atlassian, Service Management

Let’s Repopulate the Community of “Pandas 🐼” Who are Happy with How Their Company Handles Documentation

This post offers a simple and pragmatic way to manage your company’s knowledge base with an SaaS product like Confluence. Why are we always here talking about the documentation problem? The title of this post references the Panda, an endangered animal that has become a symbol of the WWF since its founding in 1961.The panda…

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20. 12. 2024 Alessandra Castiglioni Atlassian, Development

Smart Confluence: Automating Actions Based on Text Content

In today’s fast-paced work environment, efficiency is paramount. Yet many Confluence users are missing out on a powerful time-saving feature: automation. Often overlooked, Confluence automation offers a robust toolkit to simplify workflows and improve collaboration among teams. This article looks at one of the most versatile aspects of Confluence automation: triggering actions based on text…

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18. 12. 2024 Fabiana Pittalis Artificial Intelligence, Atlassian

Atlassian AI and Data Security: A Delicate Balance

The integration of artificial intelligence (AI) into Atlassian tools, such as Jira and Confluence, undoubtedly offers countless benefits but has raised many concerns about data security. Why is data security so important for Atlassian? Atlassian tools often contain sensitive information, such as development plans, customer data, and project details. Imagine entrusting this information to a…

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10. 12. 2024 Elena Valgoi Atlassian, Service Management

Atlassian News ~ End of the Year Edition

Welcome, everyone to our ‘End of the Year’ Atlassian News! A lot has happened this year in the Atlassian world, and staying up to date is a big challenge 😵 So… I’m here to do the dirty work for you, and summarize all the latest features and news from the Atlassian ecosystem (you’re welcome😂). So…

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29. 11. 2024 Fabrizio Dovesi Atlassian, Service Management

The Importance of Being…Informed for Finding Your Way across All Jira Products!

This guide will assist you in determining which Jira products are best suited to cover different organizational management perimeters. What’s the origin of this complexity and why do we need to solve it? It’s relatively straightforward for anyone to perceive the complexities of effectively managing an organization. However, it’s also evident that it would be…

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22. 11. 2024 Fabiana Pittalis Asset Management, Atlassian

Jira Assets: The Key to Successful Projects

What are Assets in Jira? Jira is not only a tool for managing projects, tasks, tickets and bugs but also a powerful way to manage and track assets, making it an even more indispensable tool for teams. But what exactly is an asset? An asset can be defined simply as the physical or digital representation…

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16. 10. 2024 Alessandra Castiglioni Atlassian

Unlocking Jira’s Power: Mastering Issue Security and Permissions

Imagine you’re working on a project that involves sensitive company information. How can you ensure that only the right people can see and edit this data? Jira has the answer! In today’s fast-paced digital landscape, security remains a top priority for project management tools. In Jira, leveraging Issue Security Schemes alongside Permission Schemes ensures that…

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15. 10. 2024 Fabrizio Dovesi Atlassian, Service Management

Streamline Your Product Roadmap Decision-making Process with Jira Product Discovery

An introduction to the recently released Jira Product Discovery tool and its potential relevance and utility for your team. In what scenarios would this solution offer users a valuable benefit? We’re all familiar with the process of decision-making. We’re also all aware of the challenges that can arise when a decision, such as by product…

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09. 09. 2024 Fabiana Pittalis Atlassian

Importing Your Data into Jira: A Quick Guide

Ready to transfer your projects from another tool to Jira? Here’s how to do it quickly and easily: 1. Prepare your file: Organize your data in a format that Jira recognizes, such as a CSV file. Make sure the fields match those in Jira (title, description, etc.). Here’s an example of what the file should…

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04. 09. 2024 Gabriele Cecco Atlassian, Service Management

“Products and entitlements”: the new Jira Service Management feature

Hi there, you’ve added the ability to include your customers’ details and their companies in Jira Service Management, but you still need the option for them to choose one or more products for which you provide services? Don’t worry! With this new feature, you can add a field so your customers can select the service…

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28. 08. 2024 Fabrizio Dovesi Atlassian, Service Management

Automate the Clustering of Similar Cases for Effective Handling of a Significant Volume of Incoming Alerts

This guide will show you how to enable your team to handle multiple cases simultaneously, letting you manage them as if they were just one. In which scenarios would this solution offer users a valuable benefit? Have you ever had to discard a significant number of cases, requests, or emails because there were simply too…

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25. 07. 2024 Alessandra Castiglioni Atlassian, Development

Elevate Your Atlassian Experience: Claim Your Domain Today!

Why Claiming Your Domain in Atlassian is a Game-Changer In today’s interconnected business world, security and efficiency are paramount. Atlassian, with its suite of powerful collaboration and project management tools, offers a robust platform to streamline workflows. To truly maximize the potential of Atlassian, claiming your domain and centralizing user management is a critical step….

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23. 07. 2024 Elena Valgoi Atlassian, Knowledge Management, Service Management

Microsoft 365 for Jira – Outlook Email, Teams, Calendar

Discover how you can benefit from Microsoft 365 integration! Hello everyone! We’re happy to announce that the integration with Microsoft 365 and Jira is now available ❤ Read this article, to know how you can benefit from it 😉 🎉 🎇 Features in Jira Here’s the list of the most important features that you will…

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14. 05. 2024 Alessandra Castiglioni Atlassian

Don’t Panic! Recover Your Jira Data Now!

Data loss happens. Whether it’s accidental deletion, integration issues, or unexpected errors, a robust backup strategy can save the day. This guide walks you through restoring your Jira Cloud instance using a downloaded backup, helping you get back on track quickly. Before We Begin: Understanding Your Backup This is a key point because you will…

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