In my previous article I introduced what GDPR (General Data Protections Regulations) is, what measures it introduces, and how IT asset management (ITAM) can support it. In this second post we’ll see which IT asset management modules are available in NetEye, our IT System Management solution. Introduction Within ITSM (IT Service Management), ITIL defines the…
Read MoreImagine that you need to change offices quite often. In each of these offices, you’ll need to use a different PC. Each computer obviously has a different keyboard. And every time you change offices, you’d need to learn the new keyboard layout. What a waste of time! Although the example may be trivial, it should…
Read MoreOne of the key points in the EriZone configuration is the connection to the database that contains information on the users of the system. A database without information on users has a negative effect on the incident management process. Let’s imagine that you are a Service Desk operator who has to work on an urgent…
Read MorePlotly is a useful and complete open source tool that allow you to compose, edit and share interactive data visualizations. Built atop D3.js, Plotly is one of the most common libraries used for browser-based graphing. My aim was to create a nice-looking dashboard with four time-based graphs. I was searching for a complete, easy-to-implement and free-to-license JavaScript…
Read MoreGrafana is an open source dashboard tool that helps users to easily create and edit dashboards. Grafana uses Golang as a backend and Angular as frontend. It is quite a large codebase and supports a large number of options for its components (data sources, options, panels, etc.). Grafana’s stylesheet is written using the Sass CSS extension…
Read MoreGrafana is an open source dashboard tool that helps users to easily create and edit dashboards. Grafana uses Golang as a backend and Angular as the frontend. It’s quite a large codebase and supports a large number of options for its components (data sources, options, panels, etc.). Grafana’s stylesheet is written using the Sass CSS…
Read MoreGrafana is an open source dashboard tool that helps users to easily create and edit dashboards. Grafana uses Golang as a backend and Angular as frontend. It is quite a large codebase and supports a large number of options for its components (data sources, options, panels, etc.). Grafana’s stylesheet is written using the Sass CSS extension…
Read MoreIn questo e nel prossimo blog vorrei analizzare il ruolo dell’ IT Asset Management (ITAM) nell’adeguamento al nuovo regolamento generale sulla protezione dei dati (GDPR). In questo primo articolo introdurremo brevemente cosa è il GDPR, quali misure introduce e come la gestione degli asset IT possa supportarlo. Nella prossimo articolo vedremo quali moduli mette a…
Read MoreIn this post, and in the one that will follow in the next weeks, I would like to analyze the role of IT Asset Management in adapting to the new General Data Protection Regulations (GDPR). In this first article I will briefly introduce what the GDPR is, what measures it introduces, and how the IT…
Read MoreIn this post, and in the one that will follow in the next weeks, I would like to analyze the role of IT Asset Management in adapting to the new General Data Protection Regulations (GDPR). In this first article I will briefly introduce what the GDPR is, what measures it introduces, and how the IT…
Read MoreA vulnerability has been detected on the agent interface of the EriZone – OTRS system. The following is valid for all OTRS 3.3.x, Erizone 3.x and EriZone 5.x systems. This vulnerability takes advantage of a Code injection in Kernel/System/Spelling.pm and is classified with a severity of 8.6 (high). To guarantee the security of your system,…
Read MoreA vulnerability has been detected on the agent interface of the EriZone – OTRS system. The following is valid for all OTRS 3.3.x, Erizone 3.x and EriZone 5.x systems. This vulnerability takes advantage of a Code injection in Kernel/System/Spelling.pm and is classified with a severity of 8.6 (high). To guarantee the security of your system,…
Read MoreA vulnerability has been detected on the agent interface of the EriZone – OTRS system. The following is valid for all OTRS 3.3.x, Erizone 3.x and EriZone 5.x systems. This vulnerability takes advantage of a Code injection in Kernel/System/Spelling.pm and is classified with a severity of 8.6 (high). To guarantee the security of your system,…
Read MoreChangeLog: Fixed bug where after installation file has wrong owner (NO-4)
Read MoreChangeLog: Fixed bug where after installation file has wrong owner (NO-4)
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