Blog Entries

10. 05. 2017 MarinovMihail Service Management

EriZone 5.1: Improved ticket printing functionality

The PDF printing functionality has been improved with the last version of EriZone 5.1. It is now possible to print to PDF all images and html included in the ticket. In this way the generated / printed PDF becomes a true copy of the original ticket that can be used in different offline scenarios.  For…

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10. 05. 2017 MarinovMihail Service Management

EriZone 5.1: Service Catalogue Translation

The service catalogue is a focal point in ITIL, and often it is even the starting point for ITSM implementation. EriZone is an ITSM tool that fully supports Service Catalogue Management. With the recently released verion 5.1 of EriZone the service catalogue has become multilingual to face the requirements of multinational service providers and their customers.

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