In the first part of this series, we explored how Jira Service Management (JSM) helps streamline Incident Management, aligning with ITIL v4 best practices. Incident Management aims to restore normal service operation as quickly as possible after a disruption, ensuring minimal impact on business operations. Events – changes in the system’s state – can trigger…
Read MoreWe fixed a bug which was causing the Elasticsearch upgrade procedure to fail in a race condition. In particular, after the upgrade of the Elasticsearch RPM and before the restart of the service, the running Elasticsearch service could possibly fail loading some libraries, hence breaking the upgrade procedure. We updated the following packages:
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Hello everyone! Today, I’d like to briefly discuss an improvement to the update and upgrade procedures that we’ve started to adopt with NetEye 4.39! What we wanted to improve One aspect that made quite an impact was that whenever the update or upgrade procedure stopped, even for legitimate reasons such as rpmnew or rpmsave files,…
Read MoreHello everyone! Today, I’d like to share an exciting improvement we’ve made to the installation and upgrade procedures in NetEye, introducing a faster and more efficient parallel architecture! Why Modernize the Installation and Upgrade Processes? At Würth Phoenix, we strive to make NetEye not only powerful but also highly efficient and reliable for our users….
Read MoreWhen you’re monitoring complex IT system infrastructure, and have over one hundred notification rules configured that make use of many custom variables, finding out exactly what notification rule is applied on a Host/Service can quickly become tricky. The Notification Matcher module allows you to find out exactly which notification rule is applied on a Host/Service….
Read MoreMonitoring SAP systems has always been a major hurdle in every job I’ve held. SAP has its own monitoring tools, primarily CCMS, but extracting metrics and configurations from the SAP world has always been a challenge. In the past, I used SNMP traps configured in CCMS to send alerts when thresholds were exceeded. However, this…
Read MoreAfter the previous release of an Icinga2 bugfix for a race-condition during the shutdown, some issues with the connection to satellite nodes emerged. This bugfix release is a cleanup we worked on in cooperation with Icinga2 to address those issues. We updated the following packages for NetEye 4.37 and 4.38: We updated the following packages…
Read MoreWe fixed an issue related to the upgrade path from 4.37 to 4.38, where the upgrade could have blocked at the secure install phase due to the missing retrieval of upgrade checkpoints. We updated the following packages:
Read MoreIn today’s episode of “Fantastic Checks and Where to Find Them”, I’ll share how I managed to correlate two or more services on a single host, or even across different hosts. This story begins with a recent customer request. Initially, I considered using the Business Process module that’s already integrated in NetEye. However, after analyzing…
Read MoreScenario NetEye 4 provides a graphical engine to represent time series monitoring data stored in an Influx database: the Grafana engine accessible through the ITOA menu on the left hand side. Grafana is very powerful: it consists of a dashboard built up of multiple individual panels. A lot of them are native to Grafana, but…
Read MoreFor ntopng we fixed license limit enforcement, which could lead to flow drops. Furthermore, we’ve fixed an issue related to the RPM Mirror where the sync would have failed after the one performed during the neteye rpmmirror setup command, due to a dependency change. Note: to apply the bug fix, run the neteye rpmmirror setup…
Read MoreWe’ve fixed an issue related to the RPM Mirror where the sync would have failed after the one performed during the neteye rpmmirror setup command, due to a dependency change. We updated the following packages: Note: to apply the bug fix, run the neteye rpmmirror setup after updating the NetEye Master
Read MoreWelcome to version 4.39 of our NetEye v4 Unified Monitoring Platform. This stunning drone panoramic photo captures the frozen beauty of Lake Carezza, nestled in Northern Italy’s winter landscape. The snowcapped mountain pass frames the serene lake, while the dense green pine forest adds depth to the scene. Cars winding along the road hint at…
Read MoreToday I’d like to share a peculiar request I received during one of my recent Consulting Sessions. It’s just a highly specific Business Case, but it led me to wonder: what if I could find a way to generalize it? For now, that’s just a fantasy, but let me tell you the whole story so…
Read MoreIt’s really easy now to activate OTP on your personal account with NetEye with our new authentication method. In the latest 4.38 version of NetEye we’ve introduced a new product to manage authentication (documentation here). In the future thanks to this new product we’ll be able to define the various actions that each user can…
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