Talvolta nelle organizzazioni IT dove il supporto si occupa sia del Service Desk che dei nuovi progetti, non si tiene nella dovuta considerazione la differenza tra un Incident ed un Problem. Nella maggior parte dei casi, infatti, quando si verifica un incident (spesso risolvibile con una sequenza di comandi da parte di un amministratore di…
Read MoreSometimes in the organizations where the IT support is involved both in the Service Desk and in the new project activities, it is not taken into account the difference between an incident and a problem. In most cases, in fact, when there is an incident (that can be often solved by a sequence of commands…
Read MoreSometimes in the organizations where the IT support is involved both in the Service Desk and in the new project activities, it is not taken into account the difference between an incident and a problem. In most cases, in fact, when there is an incident (that can be often solved by a sequence of commands…
Read MoreAvete mai utilizzato gli emoticons per esprimere il vostro stato d’animo? Ebbene, in molti paesi del globo così come in Italia esiste la possibilità di fornire il proprio indice di gradimento attraverso degli emoticons per valutare i vari servizi offerti dalla pubblica amministrazione. Una procedura semplice ed immediata, che consiste nel dare un voto attraverso…
Read MoreHave you ever used the emoticons to express your mood? Well, in many countries around the globe there is the opportunity to evaluate the various services offered by the public administration through the usage of the emoticons . A simple and quick procedure, which consists in giving a vote through three smiley faces: a smiling,…
Read MoreHave you ever used the emoticons to express your mood? Well, in many countries around the globe there is the opportunity to evaluate the various services offered by the public administration through the usage of the emoticons . A simple and quick procedure, which consists in giving a vote through three smiley faces: a smiling,…
Read MoreNella nuova versione 3.5 di NetEye, che verrà rilasciata a breve, è stato implementato il modulo “Shut Down Management” per gestire la configurazione delle procedure di spegnimento automatico in un data center. Cercherò di fornirvi un semplice esempio per farvi capire le potenzialità e la necessità di questa funzionalità. Per esempio, se ci sono problemi…
Read MoreIn Kürze veröffentlichen wir die neue NetEye Version 3.5, welche einige neue Features beinhaltet. Eine der Neuerungen ist das sogenannte Shutdown-Management Modul, welches das Konfigurieren eines automatisierten Shutdown-Prozesses Ihres Rechenzentrums ermöglicht. Den Nutzen und das Potenzial dieses neuen Moduls möchte ich Ihnen anhand eines einfachen Beispiels aufzeigen: Sollt es zu Problemen im Bereich der Stromversorgung…
Read MoreIn the new NetEye version 3.5 that will be shortly released, it has been implemented the Shut Down Management module that allows to configure automatic shutdown procedures in a data center. I’ll try now to provide a simple example to let you understand the potentiality and the necessity of this feature. For example if there…
Read MoreOTRS è un configuration management system (CSM), compatibile con gli standard descritti in ITIL© v3, che possiede un proprio CMDB per la gestione dei configuration Items (CI) coinvolti nei processi ITIL. OTRS implementa i processi di Service Asset e Configuration Management per garantire che gli asset necessari per erogare i servizi vengano propriamente controllati e…
Read MoreOTRS is a configuration management system (CSM), ITIL© v3 compliant that has its own CMDB in order to manage configuration Items (CI) involved in ITIL processes. It implements the Service Asset & Configuration Management process to ensure that the assets required to deliver services are properly controlled, and that reliable information about those assets is…
Read MoreOTRS is a configuration management system (CSM), ITIL© v3 compliant that has its own CMDB in order to manage configuration Items (CI) involved in ITIL processes. It implements the Service Asset & Configuration Management process to ensure that the assets required to deliver services are properly controlled, and that reliable information about those assets is…
Read MorechangeLog: – added Source IP in CSV export
Read MorechangeLog: – added Source IP in CSV export
Read MorechangeLog: – added Source IP in CSV export
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