Blog Entries

28. 12. 2023 Davide Gallo Cloud, ITOA, NetEye

Using Jinja2 to Automate Configuration Files

As you may know, NetEye Cloud is our multi-tenant SaaS solution for monitoring your infrastructure. It’s crucial to us for keeping every tenant aligned with the latest configurations and patches. We’ve managed to automate and align the agents via Desired State Configuration (DSC) and Ansible, but we still had to manually check those agents’ configurations….

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01. 08. 2022 Camilla Biamino Cloud, Events, NetEye, Service Management, Webinar

Place Your IT Services in the Clouds ⛅️

Service Management without worries Take advantage of the cloud to improve your IT management, from system upgrades to infrastructure security. Migrate your servers to save on maintenance costs, ticket resolution times and resource usage. The right time is now Take part in our webinar and find out more! (webinar in Italian language)

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23. 05. 2022 Mirko Morandini Cloud, Service Management

Office365/Google Mail Users: Migrate Your EriZone/OTRS Mail Accounts to OAuth2 Authentication NOW!

Both Microsoft and Google will terminate within summer/autumn 2022 the possibility of accessing POP and IMAP mailboxes using usernames and passwords! In the course of the year 2022 Microsoft and Google will terminate support for Basic Auth (the authentication with username and password) for some web services and pass to a more secure method, often…

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22. 12. 2021 Juergen Vigna Cloud, NetEye

Monitoring HPE Nimble Storage

HPE Nimble Storage is a data storage solution, created by Nimble Storage, which was bought by HPE in 2017. Recently I had to monitor such a storage service and for this I used the following plugin: check_nimble_health_api.py Nimble offers a REST Web API to query its status and that’s what this plugin uses. Unfortunately it’s…

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17. 12. 2020 Mirko Morandini Cloud, Unified Monitoring

EriZone/OTRS: Single Sign On with (Multiple) AzureAD Using Shibboleth

More and more enterprises rely on Microsoft Azure Active Directory as a company-wide identity provider for Office365, Teams, Sharepoint and other Microsoft and various non-Microsoft services. It provides Single Sign-On (SSO), so when opening any of these applications, if an authorization is needed, you will always be redirected to the same, trusted, company-wide login page….

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28. 10. 2020 Nicola Degara Business Service Monitoring, Cloud, Icinga Web 2, NetEye, Service Management, SLM, Unified Monitoring

NetEye Incident Response with Atlassian Opsgenie Integration

As an Atlassian partner we are working in this period on the preparation of an online demo system in parallel with the delivery of our new NetEye demo online service. For the occasion I decided to expand our already existing NetEye integration with the Atlassian ecosystem that you will find described in other previous blogs….

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22. 05. 2019 Tobias Goller APM, Cloud, Log Management, NetEye

Cloud Monitoring

The new challenge for monitoring solutions is to monitor infrastructure, software, and platforms that run in the cloud, or that are outsourced. The various contract models with cloud providers/outsourcers no longer focus on infrastructure monitoring, such as monitoring the fans or power supply in a physical server, but rather the availability and performance of applications,…

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29. 03. 2019 Charles Callaway Cloud, NetEye

SMS Notifications by Bridging Ethernet and Serial with Moxa’s NPort

Monitoring needs to take place wherever data is collected, which may not always be right next to your NetEye server. If you have poor signal reception, or else you’re running on a virtual machine, and you need 24×7 availability, notification via SMS may be the only option. Sometimes you just can’t run a serial cable…

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27. 02. 2019 Tobias Goller Cloud, NetEye

NetEye 4 and Managed IT Services

As you all know, NetEye 4 is offered as an appliance or virtual machine. But today I want to talk about cloud and managed IT services using NetEye 4. As a foreword I would just like to briefly explain what managed IT services are: A managed IT service is a solution that is delivered by…

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19. 04. 2017 Arianna Cunaccia Cloud, Events, ITOA, NetEye

IoT, big data, Cloud: the NetEye’s answer

On May 16 you can meet us at the Internet of Things conference. We will discuss about the new challenges for the IT management in the digital transformation process including IoT, Smart City, Cloud and Big Data. Only the companies that react rapidly to the changing needs of the market are able to maintain a…

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