In the context of IT management, migrating data between different environments can be a critical activity. GLPI is a widely used open-source platform for IT asset and help desk management. When transitioning from an on-premise instance to a cloud version (such as NE4 Cloud), the migration process can become extremely complex. This article analyzes a…
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Key takeaways: A comprehensive asset management database must necessarily be fed both automatically and by hand. Of course, the more data you can import automatically, the more the manual activity can focus on improving coverage, on adding responsibilities, descriptions and other data that is not (yet) available digitally, and of course on cross-checking and improving…
Read MorePreamble:A use case from one of our clients required scanning several subnets to locate all the printers that should be imported into GLPI. Their infrastructure features a cloud-based NetEye Master and a Satellite within their farm. The connection between the master and the satellite is unidirectional – from the Satellite to the Master. With this…
Read MoreGLPI agents have various additional functionalities, from network discovery to remote inventory and ESX inventory. These can be controlled either directly from the command line (see my colleague’s blog https://www.neteye-blog.com/2024/07/glpi-device-discovery/ for some practical examples) or in a centralized way from the server, via the GLPI Inventory plugin (https://www.neteye-blog.com/2024/12/gui-based-glpi-network-inventory-setup-with-the-glpi-inventory-plugin/). There’s also another handy way to configure…
Read MoreGLPI agents not only perform a local inventory of the computer where they were installed, but also include several tools for discovering and inventorying other devices in their network: Of course, you’ll need to install and execute these tasks on only a few selected servers that reach the network sections you want. My colleague presented…
Read MoreWhat are Assets in Jira? Jira is not only a tool for managing projects, tasks, tickets and bugs but also a powerful way to manage and track assets, making it an even more indispensable tool for teams. But what exactly is an asset? An asset can be defined simply as the physical or digital representation…
Read MoreScenario GLPI is integrated into NetEye and provides powerful asset management solutions. Usually GLPI agents are deployed on servers and clients: this way an up-to-date asset inventory is kept within NetEye. The GLPI package also provides a tool able to perform network SNMP scans, detecting for example network printers, switches, and routers, as well as…
Read MoreIt’s been two years now since TecLib released GLPI 10, a completely redesigned version of the popular Asset Management system. It natively integrates an asset inventory server and is delivered together with inventory agents called “GLPI Agents”. These agents are available for the major operating systems, from Windows to Linux and Android. The GLPI inventory…
Read MoreThe popular open source software suite GLPI, an acronym for Gestionnaire Libre de Parc Informatique, has been part of the NetEye ecosystem since its beginnings, more than 15 years ago. GLPI includes a comprehensive, pre-configured IT Asset management database, an ITIL-compliant service desk (ticketing) and feature-packed inventory agents. Within the scope of NetEye, GLPI is…
Read MoreIn GLPI Remote Inventory – Part 1 I described how to perform a remote inventory of Linux machines. Here in Part 2 I’ll describe instead how to perform a remote inventory on Windows machines using the WinRM (Windows Remote Management) protocol through an HTTPS listener. In order to create and use an HTTPS Listener on…
Read MoreSince NetEye version 4.29, the GLPI module has been upgraded to version 10. With this update GLPI introduced a new feature, making it possible to perform agentless inventories. Given the wide interest regarding this new feature from many of our customers, I decided to describe the steps necessary to be able to configure, link, and…
Read MoreA very important, fast-evolving area during the latest NetEye releases has been multi-tenancy. In a system with many tenants, the most complex aspect is probably the proper and orderly management of user permissions. To help administrators in this task, we have introduced the concept of tenant role in NetEye 4.29. The tenant role is a…
Read MoreThe ongoing evolution of the world of work also carries through to the areas where this work is carried out. Never before have so many people and companies finally understood that smart working is a reality, and that the productivity of employees who work partly at home rather than the office does not decrease but…
Read MoreAsset management/CMDB tools play (or should play!) a central role in IT operations and management, gathering data from hardware assets on contracts, software licenses, network configurations, tickets and many more. The key task is to keep all this data consistent and up to date. Rigor in manual data insertion and the careful integration of automation…
Read MoreHere we are at the third part of this journey. After seeing how to discover assets and how to import assets discovered by the Discovery-Tool into Jira, in this part we will see how to set up a service and ensure that the objects imported into the Asset module are always up to date. The…
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