Hi there, you’ve added the ability to include your customers’ details and their companies in Jira Service Management, but you still need the option for them to choose one or more products for which you provide services? Don’t worry! With this new feature, you can add a field so your customers can select the service…
Read MoreThis guide will show you how to enable your team to handle multiple cases simultaneously, letting you manage them as if they were just one. In which scenarios would this solution offer users a valuable benefit? Have you ever had to discard a significant number of cases, requests, or emails because there were simply too…
Read MoreDiscover how you can benefit from Microsoft 365 integration! Hello everyone! We’re happy to announce that the integration with Microsoft 365 and Jira is now available ❤ Read this article, to know how you can benefit from it 😉 🎉 🎇 Features in Jira Here’s the list of the most important features that you will…
Read MoreNews from Las Vegas #wewerethere A lot is going on in the Atlassian world and a lot of news was announced in the past days during Team ’24, an annual conference held in Las Vegas🎉 All the recorded sessions can be found here, …but if you want a quick summary of all the news, you’re…
Read MoreDo you want to add details about your clients’ companies to Jira Service Management but don’t know how to do it?Do you have a Standard JSM license and not yet a Premium one, where you could create new schemas and manage your clients that way?No worries! In just a few clicks, you can add your…
Read MoreAre you looking for a feature to help manage your customers’ details in Jira Service Management but don’t know where to start?Do you lack access to the Premium license that could make this task easier by allowing you to create Asset fields for managing customer data? Do your Jira users barely see the reporter details,…
Read MoreHow to survive managing the IT asset purchase cycle in your company with just a few key elements that ensure a just-in-time approach and decreased waiting time What are the goals and benefits of automating the procurement process? Sooner or later, it’s going to be time to change and evolve. It’s usually better to choose…
Read MoreHow to leverage some Jira features to lighten the workload through automation, replacing manual tasks of low added value that can be frustrating and tedious for those performing them Introduction: What’s the idea behind how to live better Mondays? How many times have you had the feeling that most of the heaviness and stress when…
Read MoreDear EriZone customers! Our legacy servicedesk system EriZone currently runs on CentOS7 or Red Hat Enterprise Linux (RHEL) 7. These operating systems will not get any security fixes after June 2024. For anyone planning on keeping EriZone running beyond this date, we highly recommend you contact us for an upgrade to Rocky Linux 9. As…
Read MoreThe popular open source software suite GLPI, an acronym for Gestionnaire Libre de Parc Informatique, has been part of the NetEye ecosystem since its beginnings, more than 15 years ago. GLPI includes a comprehensive, pre-configured IT Asset management database, an ITIL-compliant service desk (ticketing) and feature-packed inventory agents. Within the scope of NetEye, GLPI is…
Read MoreThe event dedicated to the NetEye community is back again! A taste of innovation! Discover the new trends in monitoring and service management seasoned with a pinch of Cybersecurity. Taste the nuances of the various successful NetEye projects and be guided by the scent of curiosity for the latest technological trends. Appointment on 28th of…
Read MoreThe brand new “Top-level planning” template represents the puzzle pieces that guide us in effectively managing scaled planning in Jira Introduction: Why is “Scaling” fundamental? Do you know that feeling when you find the one puzzle piece that allows you to connect two larger sets of pieces you’ve already assembled? Well, that’s similar to what…
Read MoreWelcome, everyone to our third “Monthly Atlassian News”! Why are we doing this? You might know that the Atlassian website is so complete, that finding information can be a big challenge😵 So… we decided to do the dirty work for you and summarize all the latest features and news from the Atlassian ecosystem every two…
Read MoreA brief presentation of the brand new Atlassian Intelligence features and their potential in real use case scenarios. We don’t need Chicken Little to tell us that our lives will be increasingly influenced by the Artificial Intelligence revolution – AI is transforming how we work, enhancing teamwork, and significantly accelerating team achievements. Machine learning is…
Read MoreWe all know that NetEye can grant access to its Web Interface through local users, or through the use of LDAP queries that can filter and grant GUI access to users or groups of a given Active Directory domain. What I would like to explore today is the possibility of granting SSH access and elevating…
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