Have you ever used the emoticons to express your mood? Well, in many countries around the globe there is the opportunity to evaluate the various services offered by the public administration through the usage of the emoticons . A simple and quick procedure, which consists in giving a vote through three smiley faces: a smiling,…
Read MoreOTRS is a configuration management system (CSM), ITIL© v3 compliant that has its own CMDB in order to manage configuration Items (CI) involved in ITIL processes. It implements the Service Asset & Configuration Management process to ensure that the assets required to deliver services are properly controlled, and that reliable information about those assets is…
Read MoreYesterday we took part in the Open Source Conference held in Padua. Andrea, during his speech, outlined the strengths of an Open Source strategy for the IT services management through the adoption of NetEye and EriZone. The IT System & Service Management solutions presented during the event represent a real opportunity for the evolution of…
Read MoreFor all those who could not attend the conference or are interested in reviewing the sessions – all presentations are available in video format at the Conferences pages. Enjoy!
Read MoreAlso this year we took part in the new edition of the Open Source Conference, which takes place today in Rome. At the convention for the Open Source world of the central Italy, Andrea Lernia in collaboration with Alessio Cuppari, ICT Services and User Assistance Manager at DigiCamere, will present the Open Source IT Service…
Read MoreFor all those who were there or followed the event via live-stream – we hope you enjoyed yesterday’s conference. We put together some first impressions. All presentations will be published soon. The video archive with each single presentation will follow.
Read MoreInterested in getting the latest news on actual Open Source based IT System Management projects and seeing Michael in one of his unique “live performances”? Then feel free to register at the OSSMC 2014. The program will be simultaneously translated into English, German and Italian. When: April 10th 2014, from 9.00 AM Where: Convention Center…
Read MoreOne of the main challenge in the IT monitoring is the ability to execute complex web service tests to obtain objective KPI able to evaluate the end user experience. As every company we also needed to control our web applications such as the Exchange 2013, our Service Desk solution EriZone powered by OTRS, our reporting…
Read MoreInterested in getting the latest news on actual Open Source based IT System Management projects? Then feel free to register at the conference. The program will be simultaneously translated into English, German and Italian. When: April 10th 2014, from 9.00 AM Where: Convention Center Four Points by Sheraton Bolzano Free registration
Read MoreIn this post I would like to introduce you an interesting feature of EriZone (powered by OTRS) – named Ticket CC. Briefly, EriZone agents and customers are now able to select through the customer and agent web portals other customers with the same CustomerID as the customer of the ticket and/or agents with ‘wr’ permissions…
Read MoreThe first two days at this year’s CeBIT: See some impression from our stand.
Read MoreWould you like to understand the potential of the ITIL processes implemented with EriZone/OTRS ? Or do you want to deepen your knowledge in the End User Experience monitoring? Or are you curious to know what will be the future development of Nagios as an open project ? On April 11th, at the Würth Phoenix…
Read MoreIncident Management Process in accordance with ITIL® v3 deals with restoring unexpectedly degraded or disrupted services (incidents) to users as quickly as possible, in order to minimize business impact. EriZone, based on OTRS, is ITIL compliant and supports fully the Incident Management process. An incident can be registered by the customers using the Self Service portal,…
Read MoreWith EriZone we are proud to present you our new IT Service Management offer based on OTRS, the leading Open Source Help Desk and Ticketing solution. EriZone develops and manages IT service processes following the best practices provided by the IT Infrastructure Library (ITIL). Cost optimization, the focus on critical business processes and on customers’ requirements are forming…
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