This post is to communicate our new partnership with the Italian Software House Telenia Software S.r.l.. Founded in 1994 the company is dedicated to develop and market Contact Management Solutions. To improve the service delivered to their customers, Telenia Software shortly decided to integrate our IT-Service Management solution EriZone into their VoIP software plattform TVox…
Read MoreNew version of EriZone (3.1.7) is now available for the download: The new version contains the following enhancements:
Read MoreAt this year’s CeBIT, which takes place from 16th to 20th March in Hannover, everything revolves around Open Source IT-System Management. The focus lies on the latest release of NetEye that offers numerous improvements and innovations.
Read MoreAccelerate your skills and empower your learning with hands-on education. Our expert trainers guide you through intensive courses that help you get the most out of NetEye and EriZone.
Read MoreAlso this year we took part in the new edition of the Open Source Conference, which took place the 26th november at Milan. Georg Kostner held his speech about IT System Management as strategic asset to improve the IT efficiency.
Read MoreThe fifth edition of NetEye User Group took place last thursday. The event was dedicated to all Italian NetEye, Real User Experience and EriZone users. The event, with the aim of experience exchanging on specific application areas, proved to become an important meeting occasion for the users. Here some impressions of the event:
Read MoreNewly designed EriZone 3 comes up with a set of new features and major enhancements
Read MoreLast Thursday we had the possibility to visit our partner OTRS with headquarter in Bad Homburg. A great occasion to talk about new functionalities of WÜRTHPHOENIX EriZone and OTRS. In this way: Thanks for the hospitality and see you again soon!
Read MoreNew version of EriZone (3.0.2) is now available for the download: The new version contains a lot of major fixes and the following major enhancements: Company Backend Filter functionality ( HOT !!! – filter customer visibility through role<->group configuration) Editor plugin for cut & paste and drag & drop improvement (compatibility FF, Chrome, IE10+) ACL…
Read MoreNew version of EriZone (3.0.1.57) is now available for the download: The new version contains a lot of major fixes and the following major enhancements: TicketTo Process Split of column From/Title in ticket overview Autotime unit counter Full compatibility of responsive customer interface with Internet Explorer 8 UPGRADING PROCEDURE
Read MoreA new hotfix for the EriZone Access Management package is available for immediate download. Major issues have been resolved: therefore we suggest the upgrade for all the EriZone 3 systems The upgrade procedure is described in this post.
Read MoreA new upgrade for WÜRTHPHOENIX EriZone 3 is out now! The upgrade is compatible only for WÜRTHPHOENIX EriZone 3.0.x
Read MoreSometimes, especially for security reasons, it is important to know if the USB ports of a server have been used and what kind of operation has been carried out. Well, with the new version 1.7.0 of the Safed agent it is possible to monitor the USB ports for Windows Vista 2008 and later versions. Now…
Read MoreWithin organizations that implement ITIL processes and have a well-defined Service Desk, second and third level support, functional escalations are required when support of a higher-level specialist is requested. (Img 1)
Read MoreOn one hand, service companies use ticketing systems (as OTRS, EriZone etc.) to handle customer requests in a comprehensible way, on the other hand, contracts and cost centers are managed in the company’s ERP system (as SAP, MS Dynamics AX, NAV, Infor). In such cases, one might ask where employees of the service desk should…
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