Blog Entries

14. 11. 2024 Valentina Da Rold Atlassian, Service Management

Take Control of Your Assets from Anywhere with Just a Wave of Your Hand!

Today I want to elaborate on how Jira CMDB (Configuration Management Database) works, and how we successfully integrated it with Stratacom’s Barcode Scanning Solution for Jira Service Management and Assets. The integration of the two should significantly enhance user experience and provide a swift and seamless solution for managing company assets. What Is the Jira CMDB? At its core, the Jira CMDB allows organizations to…

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15. 10. 2024 Fabrizio Dovesi Atlassian, Service Management

Streamline Your Product Roadmap Decision-making Process with Jira Product Discovery

An introduction to the recently released Jira Product Discovery tool and its potential relevance and utility for your team. In what scenarios would this solution offer users a valuable benefit? We’re all familiar with the process of decision-making. We’re also all aware of the challenges that can arise when a decision, such as by product…

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28. 08. 2024 Fabrizio Dovesi Atlassian, Service Management

Automate the Clustering of Similar Cases for Effective Handling of a Significant Volume of Incoming Alerts

This guide will show you how to enable your team to handle multiple cases simultaneously, letting you manage them as if they were just one. In which scenarios would this solution offer users a valuable benefit? Have you ever had to discard a significant number of cases, requests, or emails because there were simply too…

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23. 07. 2024 Elena Valgoi Atlassian, Knowledge Management, Service Management

Microsoft 365 for Jira – Outlook Email, Teams, Calendar

Discover how you can benefit from Microsoft 365 integration! Hello everyone! We’re happy to announce that the integration with Microsoft 365 and Jira is now available ❤ Read this article, to know how you can benefit from it 😉 🎉 🎇 Features in Jira Here’s the list of the most important features that you will…

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08. 05. 2024 Elena Valgoi Atlassian, Knowledge Management, Service Management

Atlassian News ~ team’24 Edition

News from Las Vegas #wewerethere A lot is going on in the Atlassian world and a lot of news was announced in the past days during Team ’24, an annual conference held in Las Vegas🎉 All the recorded sessions can be found here, …but if you want a quick summary of all the news, you’re…

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30. 12. 2023 Fabrizio Dovesi Atlassian, Service Management

Get Your Agile and Integrated Procurement Cycle

How to survive managing the IT asset purchase cycle in your company with just a few key elements that ensure a just-in-time approach and decreased waiting time What are the goals and benefits of automating the procurement process? Sooner or later, it’s going to be time to change and evolve. It’s usually better to choose…

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19. 12. 2023 Fabrizio Dovesi Atlassian, Development, Service Management

Reduce Your “Oh S***! It’s Monday…!😓” Mood with Helpful Jira Automation

How to leverage some Jira features to lighten the workload through automation, replacing manual tasks of low added value that can be frustrating and tedious for those performing them Introduction: What’s the idea behind how to live better Mondays? How many times have you had the feeling that most of the heaviness and stress when…

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14. 12. 2023 Mirko Morandini Service Management

EriZone Servicedesk: Upgrade to RockyLinux9/RHEL9 (CentOS7 EOL in June 2024)!

Dear EriZone customers! Our legacy servicedesk system EriZone currently runs on CentOS7 or Red Hat Enterprise Linux (RHEL) 7. These operating systems will not get any security fixes after June 2024. For anyone planning on keeping EriZone running beyond this date, we highly recommend you contact us for an upgrade to Rocky Linux 9. As…

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06. 12. 2023 Mirko Morandini Asset Management, Service Management

Würth Phoenix is a GLPI Gold Partner! Exclusive News from GLPI Partner Day

The popular open source software suite GLPI, an acronym for Gestionnaire Libre de Parc Informatique, has been part of the NetEye ecosystem since its beginnings, more than 15 years ago. GLPI includes a comprehensive, pre-configured IT Asset management database, an ITIL-compliant service desk (ticketing) and feature-packed inventory agents. Within the scope of NetEye, GLPI is…

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18. 09. 2023 Camilla Biamino Events, NetEye, SEC4U, Service Management

NetEye User Group IT 2023

The event dedicated to the NetEye community is back again! A taste of innovation! Discover the new trends in monitoring and service management seasoned with a pinch of Cybersecurity. Taste the nuances of the various successful NetEye projects and be guided by the scent of curiosity for the latest technological trends. Appointment on 28th of…

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22. 08. 2023 Fabrizio Dovesi Atlassian, Development, Service Management

Scaled Planning in Jira: Another Brick in the Wall

The brand new “Top-level planning” template represents the puzzle pieces that guide us in effectively managing scaled planning in Jira Introduction: Why is “Scaling” fundamental? Do you know that feeling when you find the one puzzle piece that allows you to connect two larger sets of pieces you’ve already assembled? Well, that’s similar to what…

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31. 07. 2023 Elena Valgoi Atlassian, Knowledge Management, Service Management

Atlassian News ~ July Edition

Welcome, everyone to our third “Monthly Atlassian News”! Why are we doing this? You might know that the Atlassian website is so complete, that finding information can be a big challenge😵 So… we decided to do the dirty work for you and summarize all the latest features and news from the Atlassian ecosystem every two…

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19. 06. 2023 Fabrizio Dovesi Atlassian, Development, Service Management

👀 The AI is coming! The AI is coming!

A brief presentation of the brand new Atlassian Intelligence features and their potential in real use case scenarios. We don’t need Chicken Little to tell us that our lives will be increasingly influenced by the Artificial Intelligence revolution – AI is transforming how we work, enhancing teamwork, and significantly accelerating team achievements. Machine learning is…

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06. 06. 2023 Andrea Mariani NetEye, Service Management

SSSD for Active Directory Authentication

We all know that NetEye can grant access to its Web Interface through local users, or through the use of LDAP queries that can filter and grant GUI access to users or groups of a given Active Directory domain. What I would like to explore today is the possibility of granting SSH access and elevating…

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25. 05. 2023 Elena Valgoi Atlassian, Service Management

Enterprise Service Management — Verona Event

On May 18th, an event organized by Würth Phoenix and sponsored by Atlassian was held in Verona. The event was targeted at both new companies and existing customers who were interested in leveraging the Atlassian solutions. The afternoon session focused on providing participants with valuable insights into Enterprise Service Management (ESM), a highly relevant topic…

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