Blog Entries

14. 11. 2024 Valentina Da Rold Atlassian, Service Management

Take Control of Your Assets from Anywhere with Just a Wave of Your Hand!

Today I want to elaborate on how Jira CMDB (Configuration Management Database) works, and how we successfully integrated it with Stratacom’s Barcode Scanning Solution for Jira Service Management and Assets. The integration of the two should significantly enhance user experience and provide a swift and seamless solution for managing company assets. What Is the Jira CMDB? At its core, the Jira CMDB allows organizations to…

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17. 10. 2024 Fabiana Pittalis Atlassian

Automating Processes with Jira: Boost Your Efficiency

Tired of wasting time on repetitive, mundane tasks? Want to focus on more strategic activities while saving time and money? Looking to automate emails to your team? Well, automating your processes with Jira is the solution for you! What is Automation in Jira? Jira helps you automate repetitive tasks so you can focus on what…

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16. 10. 2024 Alessandra Castiglioni Atlassian

Unlocking Jira’s Power: Mastering Issue Security and Permissions

Imagine you’re working on a project that involves sensitive company information. How can you ensure that only the right people can see and edit this data? Jira has the answer! In today’s fast-paced digital landscape, security remains a top priority for project management tools. In Jira, leveraging Issue Security Schemes alongside Permission Schemes ensures that…

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15. 10. 2024 Fabrizio Dovesi Atlassian, Service Management

Streamline Your Product Roadmap Decision-making Process with Jira Product Discovery

An introduction to the recently released Jira Product Discovery tool and its potential relevance and utility for your team. In what scenarios would this solution offer users a valuable benefit? We’re all familiar with the process of decision-making. We’re also all aware of the challenges that can arise when a decision, such as by product…

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09. 09. 2024 Fabiana Pittalis Atlassian

Importing Your Data into Jira: A Quick Guide

Ready to transfer your projects from another tool to Jira? Here’s how to do it quickly and easily: 1. Prepare your file: Organize your data in a format that Jira recognizes, such as a CSV file. Make sure the fields match those in Jira (title, description, etc.). Here’s an example of what the file should…

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04. 09. 2024 Gabriele Cecco Atlassian, Service Management

“Products and entitlements”: the new Jira Service Management feature

Hi there, you’ve added the ability to include your customers’ details and their companies in Jira Service Management, but you still need the option for them to choose one or more products for which you provide services? Don’t worry! With this new feature, you can add a field so your customers can select the service…

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28. 08. 2024 Fabrizio Dovesi Atlassian, Service Management

Automate the Clustering of Similar Cases for Effective Handling of a Significant Volume of Incoming Alerts

This guide will show you how to enable your team to handle multiple cases simultaneously, letting you manage them as if they were just one. In which scenarios would this solution offer users a valuable benefit? Have you ever had to discard a significant number of cases, requests, or emails because there were simply too…

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25. 07. 2024 Alessandra Castiglioni Atlassian, Development

Elevate Your Atlassian Experience: Claim Your Domain Today!

Why Claiming Your Domain in Atlassian is a Game-Changer In today’s interconnected business world, security and efficiency are paramount. Atlassian, with its suite of powerful collaboration and project management tools, offers a robust platform to streamline workflows. To truly maximize the potential of Atlassian, claiming your domain and centralizing user management is a critical step….

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23. 07. 2024 Elena Valgoi Atlassian, Knowledge Management, Service Management

Microsoft 365 for Jira – Outlook Email, Teams, Calendar

Discover how you can benefit from Microsoft 365 integration! Hello everyone! We’re happy to announce that the integration with Microsoft 365 and Jira is now available ❤ Read this article, to know how you can benefit from it 😉 🎉 🎇 Features in Jira Here’s the list of the most important features that you will…

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14. 05. 2024 Alessandra Castiglioni Atlassian

Don’t Panic! Recover Your Jira Data Now!

Data loss happens. Whether it’s accidental deletion, integration issues, or unexpected errors, a robust backup strategy can save the day. This guide walks you through restoring your Jira Cloud instance using a downloaded backup, helping you get back on track quickly. Before We Begin: Understanding Your Backup This is a key point because you will…

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08. 05. 2024 Elena Valgoi Atlassian, Knowledge Management, Service Management

Atlassian News ~ team’24 Edition

News from Las Vegas #wewerethere A lot is going on in the Atlassian world and a lot of news was announced in the past days during Team ’24, an annual conference held in Las Vegas🎉 All the recorded sessions can be found here, …but if you want a quick summary of all the news, you’re…

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29. 04. 2024 Gabriele Cecco Atlassian, Service Management

How to Add Client Company Details in Jira Service Management

Do you want to add details about your clients’ companies to Jira Service Management but don’t know how to do it?Do you have a Standard JSM license and not yet a Premium one, where you could create new schemas and manage your clients that way?No worries! In just a few clicks, you can add your…

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24. 01. 2024 Gabriele Cecco Atlassian, Service Management

How the “Customer and Organization Profile” feature can help you

Are you looking for a feature to help manage your customers’ details in Jira Service Management but don’t know where to start?Do you lack access to the Premium license that could make this task easier by allowing you to create Asset fields for managing customer data? Do your Jira users barely see the reporter details,…

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30. 12. 2023 Fabrizio Dovesi Atlassian, Service Management

Get Your Agile and Integrated Procurement Cycle

How to survive managing the IT asset purchase cycle in your company with just a few key elements that ensure a just-in-time approach and decreased waiting time What are the goals and benefits of automating the procurement process? Sooner or later, it’s going to be time to change and evolve. It’s usually better to choose…

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19. 12. 2023 Fabrizio Dovesi Atlassian, Development, Service Management

Reduce Your “Oh S***! It’s Monday…!😓” Mood with Helpful Jira Automation

How to leverage some Jira features to lighten the workload through automation, replacing manual tasks of low added value that can be frustrating and tedious for those performing them Introduction: What’s the idea behind how to live better Mondays? How many times have you had the feeling that most of the heaviness and stress when…

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