In OTRS it is not possible to retrieve data from external DB, for this reason I have recently developed two new add-ons able to query directly on a database at runtime to fill in “possible values”. These add-ons are two new instances of dynamic fields in OTRS 3.1.x: a drop down from DB and a…
Read MoreIn OTRS it is not possible to retrieve data from external DB, for this reason I have recently developed two new add-ons able to query directly on a database at runtime to fill in “possible values”. These add-ons are two new instances of dynamic fields in OTRS 3.1.x: a drop down from DB and a…
Read MoreIn OTRS it is not possible to retrieve data from external DB, for this reason I have recently developed two new add-ons able to query directly on a database at runtime to fill in “possible values”. These add-ons are two new instances of dynamic fields in OTRS 3.1.x: a drop down from DB and a…
Read MoreQuando si deve inserire una nuova richiesta di assistenza, ci si sente spesso frustrati dalla lunga procedura da seguire. Collegarsi, cercare il sistema, eventualmente autentificarsi, processare la richiesta … è per questo che l’invio di messaggi SMS potrebbe rappresentare una modalità molto più semplice e veloce per gestire le richieste. Grazie alla funzionalità dell’SMS Gateway in…
Read More– added a “Source IP” column in search engine – added support for two new event types: File accessed (eid 4663), File deleted (eid 4660)
Read More– added a “Source IP” column in search engine – added support for two new event types: File accessed (eid 4663), File deleted (eid 4660)
Read More– added a “Source IP” column in search engine – added support for two new event types: File accessed (eid 4663), File deleted (eid 4660)
Read MoreSpesso capita di ritrovarsi a configurare l’invio di email su server relay, che richiede autenticazione e crittazione. Perciò penso che i seguenti passaggi possano essere utili per riuscire in questo intento. Innanzitutto inserire nel file /etc/mail/sendmail.mc : define(`SMART_HOST’,`smtp.gmail.com’)dnl define(`confAUTH_MECHANISMS’, `EXTERNAL GSSAPI DIGEST-MD5 CRAM-MD5 LOGIN PLAIN’)dnl FEATURE(`authinfo’,`hash /etc/mail/auth/client-info’)dnl in seguito creare la cartella per contenere i dati…
Read MoreDi recente un cliente ci ha chiesto se con Nagios era possibile effettuare il monitoraggio di un servizio in intervalli nell’ordine di grandezza di secondi, invece che di minuti. Normalmente con la configurazione di default, il valore dell’intervallo di un service/host check é da considerarsi come intervallo in minuti. É però possibile cambiare questo comportamento…
Read More– added cronjob that ensures that only last 6 months of log files where kept in search index in order to avoid var partition space exhaustion.
Read More– added cronjob that ensures that only last 6 months of log files where kept in search index in order to avoid var partition space exhaustion.
Read More– added cronjob that ensures that only last 6 months of log files where kept in search index in order to avoid var partition space exhaustion.
Read More– added templates for alcatel switches, sonicwall firewalls and finjan security gateways.
Read More– added templates for alcatel switches, sonicwall firewalls and finjan security gateways.
Read More– added templates for alcatel switches, sonicwall firewalls and finjan security gateways.
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