With OTRS you can define different customers backends even choosing to integrate data from an LDAP server. To keep track of customers’ service subscriptions, you can define a relationship between single customers and groups and services. This allows customer users just to see services they subscribed. OTRS comes with 2 administration panels which allow to…
Read MoreThe ITIL driven ticketing system OTRS, included in NetEye, comes with a variety of features which alone suite most customers’ needs: the flexibility of the queues system, the user management and the integration possibilities, together with the ITSM Module makes it an easy-to-adopt product out of the box. Sometimes, though, when the basic features are…
Read MoreThe ITIL driven ticketing system OTRS, included in NetEye, comes with a variety of features which alone suite most customers’ needs: the flexibility of the queues system, the user management and the integration possibilities, together with the ITSM Module makes it an easy-to-adopt product out of the box. Sometimes, though, when the basic features are…
Read MoreThe ITIL driven ticketing system OTRS, included in NetEye, comes with a variety of features which alone suite most customers’ needs: the flexibility of the queues system, the user management and the integration possibilities, together with the ITSM Module makes it an easy-to-adopt product out of the box. Sometimes, though, when the basic features are…
Read MoreWe extended the basic LDAP check contained in the standard plugins to monitor specific attributes of a given LDAP search. This allows to actively monitor the LDAP database consistency, tracking unwanted changes. Download: check_ldap_search
Read MoreWe extended the basic LDAP check contained in the standard plugins to monitor specific attributes of a given LDAP search. This allows to actively monitor the LDAP database consistency, tracking unwanted changes. Download: check_ldap_search
Read MoreWe extended the basic LDAP check contained in the standard plugins to monitor specific attributes of a given LDAP search. This allows to actively monitor the LDAP database consistency, tracking unwanted changes. Download: check_ldap_search
Read MorePer aziende ben strutturate e’ importante tener traccia di ogni operazione effettuata, notando tutte le risorse utilizzate per lo svolgimento del task. Questo concetto e’ valido anche per le operazioni di manutenzione ordinaria, come ad esempio il controllo di un ciclo di backup. Sarebbe molto utile creare dei ticket in OTRS che non solo ci…
Read More“Conoscere per crescere – To Know, To Grow”: è questo il titolo della prossima edizione di Matching, la sesta, che si svolgerà dal 22 al 24 novembre 2010 nell’ormai tradizionale cornice di Fiera Milano a Rho (MI). In tal occasione Necte, Professional Partner di WÜRTHPHOENIX NetEye presenterà la nostra soluzione di System Management. Per ulteriori informazioni…
Read MoreInterview with Gerhard Lausser, Nagios expert, plugin developer (check_logfiles und check_oracle_health) and author of various Nagios publications. In 2009 you’ve published a book on Nagios features and functionalities: which were the main focus points and what’s your experience in relation to the plugins you’ve developed? The goal of my book was not to be another…
Read MoreInterview with Gerhard Lausser, Nagios expert, plugin developer (check_logfiles und check_oracle_health) and author of various Nagios publications. In 2009 you’ve published a book on Nagios features and functionalities: which were the main focus points and what’s your experience in relation to the plugins you’ve developed? The goal of my book was not to be another…
Read MoreInterview with Gerhard Lausser, Nagios expert, plugin developer (check_logfiles und check_oracle_health) and author of various Nagios publications. In 2009 you’ve published a book on Nagios features and functionalities: which were the main focus points and what’s your experience in relation to the plugins you’ve developed? The goal of my book was not to be another…
Read MoreThe main features of the new OTRS version focus on the usability of the web application. The all-new user-centered design features an enhanced New Ticket dashboard, a dynamic Ticket Zoom view, enhanced search, an interactive Global Ticket overview, ticket archiving, and accessibility compliance. The news at a glance? User Centered redesign of the Graphical User…
Read MoreThe main features of the new OTRS version focus on the usability of the web application. The all-new user-centered design features an enhanced New Ticket dashboard, a dynamic Ticket Zoom view, enhanced search, an interactive Global Ticket overview, ticket archiving, and accessibility compliance. The news at a glance? User Centered redesign of the Graphical User…
Read MoreThe main features of the new OTRS version focus on the usability of the web application. The all-new user-centered design features an enhanced New Ticket dashboard, a dynamic Ticket Zoom view, enhanced search, an interactive Global Ticket overview, ticket archiving, and accessibility compliance. The news at a glance? User Centered redesign of the Graphical User…
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