18. 03. 2016
NetEye, Service Management
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25. 03. 2020
Events
Dear customers and partners,
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Tags: CeBIT @it, EriZone @en, EriZone @en @it, Hannover @it, Luca Deri, Luca Deri @it, NetEye @it, ntop @it
01. 09. 2015
Service Management
The Importance of the Service Catalogue For an ITSM Solution
Understanding the real meaning of the service catalogue by the customers is the first challenge I usually meet during the implementation of an ITSM solution. It is not always so clear for the customers the distinction with the product catalogue Read More
06. 07. 2015
Events, Service Management
How to approach an ITSM EriZone implementation
For those of you who do not know, WÜRTHPHOENIX EriZone is an open source IT Service Management solution based on OTRS. It allows to efficiently and effectively manage all the internal and external incidents and service requests as well as Read More
22. 06. 2015
Events, NetEye, Service Management
Save the date – 1st October – Italian NetEye & EriZone User Group
If you are an Italian NetEye or EriZone customer, don't miss the opportunity to participate in the NetEye & EriZone User Group, which will take place on Thursday 1 October from 10.30 to 17:30 at the Tenuta Preella Lamberti in Read More
29. 05. 2015
Downloads / Release Notes
EriZone 3.3.1 steht ab sofort zur Verfügung!
Major Enhancements Access Management Neue Möglichkeit zum automatischen Start eines neuen Prozesses (Process Management) ausgehend von einer Access Management Aktivität: Bsp.: Anstellung eines neuen Vertrieb Mitarbeiters Neuer Laptop (Purchase process <<<) Neuer ERP Account (Sales Manager approval <<<) Neues Telefon Read MoreSearch by technology
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