If you’re a NetEye regular, you may have downloaded the NetEye ISO at least once in your life. And if you did, you probably discovered that you had a bit of free time before the download was completed and the ISO was ready to be used. Why’s that? Because until a couple of weeks ago,…
Read MoreChoosing the right backup solution is critical for system administrators and IT professionals. The upcoming NetEye 4.41 version will bring an update to MariaDB, moving from version 10.3 to 10.11. This makes it especially timely to explore the opportunities offered by the Mariabackup tool in order to be fully prepared for the changes ahead. This…
Read MoreIn the world of customer support, efficiency is key. And what could be more efficient than a system that allows customers to find answers on their own, and agents to solve problems in record time? The answer is the integration between Jira Service Management (JSM) and Confluence, Atlassian’s knowledge base. The Benefits of Integration JSM…
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Key takeaways: A comprehensive asset management database must necessarily be fed both automatically and by hand. Of course, the more data you can import automatically, the more the manual activity can focus on improving coverage, on adding responsibilities, descriptions and other data that is not (yet) available digitally, and of course on cross-checking and improving…
Read MoreAt Würth Phoenix, we’re no strangers to the ever-evolving world of technology. As part of our continuous innovation process and culture, we’ve been enhancing our user guide to support Elasticsearch’s ELSER model for semantic search. The goal is to improve the efficiency and accuracy of our searches, powered by machine learning. However, in typical developer…
Read MoreAs traffic to applications deployed on OpenShift grows, it’s essential to gain visibility into the flow of data entering your cluster. Monitoring this incoming traffic helps administrators maintain optimal performance, reduce security risks, and quickly resolve any emerging issues. Enabling Logging All traffic directed to an OpenShift Route is routed through a designated set of…
Read MoreIn NetEye environments we use Tornado to collect events, elaborate on them, and send notifications based on them from a lot of sources (syslog, email, SNMP traps and so on). In this article I’d like to suggest a different use case: how to use Tornado to monitor your cron jobs. In our example we want…
Read MoreAs discussed in my previous posts (Part 1 and Part 2) on managing Alerts with Jira Service Management, the way JSM handles alerts is crucial for keeping IT operations smooth. But what happens when an alert pops up at 3 AM? Who gets notified, and how? That’s where on-call management comes in. Jira Service Management…
Read MoreLet’s assume we have the following reference scenario, which we’ll use just for simplicity: A fictitious commercial freight business moves large volumes of goods all over Europe. It has two legally registered offices, one in the Netherlands (Western Europe) and the other in Ireland (Northern Europe), where the accounting departments are located. The business’ board…
Read MoreManaging user access in Atlassian Cloud can become complex, especially when integrating with Identity Providers (IDPs) for user provisioning via SCIM (System for Cross-domain Identity Management). A common challenge arises when users who were initially synchronized through your IDP become deactivated after moving them from a group synchronized with Atlassian. Due to the SCIM link,…
Read MoreFix Icingaweb2 GLPI monitoring integration issue We discovered and fixed a bug in the GLPI monitoring integration for Icingaweb2 where API calls to retrieve asset information fail if the hostname contains spaces. Instead of displaying asset information, a string containing an error was displayed instead. List of updated packages Fix missing event module field in…
Read MoreWe recently completed the update of the Tornado UI from Vue 2 to Vue 3. This was a major upgrade that required careful planning and execution. To ensure a smooth transition, we followed the official migration guide provided by the Vue team, with some modifications to adapt the steps to our codebase, such as using…
Read MoreFix “Invalid OAuth State” error – Login not working We fixed an issue with the authentication, occurring refreshing NetEye after the session expires. The user is now brought to the login page instead of being stuck in an “Invalid OAuth state” page. MariaDB upgrade pre-requisite check re-execution We fixed an issue with the re-execution of…
Read MoreAs technology continually evolves, keeping our software stack up to date is essential for performance, security, and access to new functionalities. In this post, I want to share how we upgraded MariaDB from version 10.3 to 10.11 as part of the NetEye 4.41 release. This upgrade was not only a technical necessity, but a strategic…
Read MoreWhen working with Atlassian Jira Automation and Assets, two key methods allow you to interact with Asset objects dynamically: Lookup Objects and Branch on AQL. While both serve similar purposes, they have distinct execution behaviors, performance considerations, and important limits you need to be aware of when designing automation workflows. Let’s break it down to…
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