In my last post, I showed you how to set up your own customized documentation in NetEye 3 so that it won’t be overwritten when you upgrade. Doing the same thing in NetEye 4 is also possible even though there isn’t a dedicated link for external documentation like in NetEye 3’s DokuWiki, and there isn’t…
Read MoreDo you count yourself a power user? Then you will like Lampo! Lampo is module-wide quick navigation feature which allows you to quickly jump from one module section to another. Lampo is not installed by default, so be sure to install it first so you can try it out. Lampo allows you to get to…
Read MoreImages in scalable vector graphics format (SVG) are wonderful! They’re crispy on retina displays, resizable without losing image quality, and usually take less space. That means a faster loading time for the web page. But what about SVG in email? Although web technologies have developed rapidly, HTML-enhanced email is struggling to keep up. Using SVG…
Read MoreEriZoneCore-5.5.2.opm EriZoneServiceDeskEnhancement-5.5.2.opm Ticket template based on selected service and category – check template change on new service selection has been enabled EriZoneTheme-5.5.2.opm Logo can be shown in external email notifications with Outlook client. In order to enable that feature create a png/jpeg logo and set Framework >> Frontend::Agent >> AgentLogoEmail config item via Admin >>…
Read MoreIn my previous blog I introduced the concepts of agentless monitoring via WMI for Microsoft environments: from the preparation of suitable authentication credentials to providing some simple monitoring examples. In this blog I would like to add more details about specific checks, and the possibilities for troubleshooting if you have difficulty fetching the desired data….
Read MoreGoogle has recently changed its API access policies; since June 11, 2018, the use of the API private key has been mandatory. In NetEye’s NagMap application, access to the Google Maps data has thus stopped, resulting in error alerts like this: In order to gain access to Google Maps data, you must obtain an API…
Read MoreNetEye 3.14 Release Notes Welcome to the latest version of our NetEye Unified Monitoring Solution that introduces an updated version of Grafana, customizable asset management import into monitoring, new profiles for Windows software in Monarch, and updated SMS gateway hardware. It also contains upgraded infrastructure for NetEye ITOA subscribers. Product: NetEye Release Number: 3.14 Release Date:…
Read MoreA vulnerability has been detected on EriZone – OTRS systems. This vulnerability is classified with a severity of 7.2 (high). Further information regarding this topic can be found at https://community.otrs.com/security-advisory-2018-03-security-update-for-otrs-framework/ To guarantee the security of your system, we recommend applying last released patches for EriZone 5.5.x, 5.4.x and 5.3.x Via Admin >> Package Manager Click on…
Read MoreWelcome to the latest version of our Service Management solution EriZone version 5.5. Product: EriZone Release Number: 5.5 Release Date: July 31, 2018 Release Type: Minor Previous Release: 5.4 These release notes for EriZone 5.5 describe new features and improvements and provide information on how to upgrade. Enhancements Signatures on Mobile Devices – we have integrated human signatures on mobile devices….
Read MoreIf you have an Exchange Server and want to check its status, Exchange has a PowerShell API just for this. Check out this zip file exchange-serverhealth, which includes a powershell script to put on your Exchange Server and a “Monarch” Service Profile that you can import into your NetEye Monarch Monitoring Configuration Application. On your…
Read MoreDo you have Citrix or Windows RDP servers, and your users keep calling you because of problems? The first problem is to see which server the user was connected to. I solved this problem by monitoring the user connections on Windows Terminal Servers (including Citrix Servers), so that you know how many users are connected…
Read MoreThe new release of NetEye 4 brings with it the Grafana scripted dashboard concept. If you have lots of metric names, it can be annoying to have to constantly create new dashboards. But if they change in a defined pattern (e.g., new servers), you can use scripted dashboards to create those dashboards dynamically using JavaScript. …
Read MoreMost of our customers know and use NeDi for network discovery and inventory, and GLPI for asset management. These NetEye modules have two important results, if they are implemented and used in the best way: Having an active discovery tool to identify each device connected to the company network: from the main network devices to…
Read MoreFixed: Export to InfluxDB does not consider InfluxDB retention policies (NMONARCH-141)
Read MoreBefore making decisions it’s good practice to gather data. Important data, I should say. In this post I will propose how to use Telegraf to gather that data. Telegraf is open source software that allows you to gather raw data (metrics) from your configured plugins and then forward them to the destination of your choice…
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