14. 12. 2023
Service Management
Images in scalable vector graphics format (SVG) are wonderful! They’re crispy on retina displays, resizable without losing image quality, and usually take less space. That means a faster loading time for the web page.
But what about SVG in email? Although web technologies have developed rapidly, HTML-enhanced email is struggling to keep up. Using SVG in email is a gamble, because of its support by email clients that currently stands at 60%.
One solution is to add a JPEG or PNG image as a fallback. To set it up, follow this menu sequence:
Admin > SysConfig > Search for “AgentLogoEmail” > Enter Frontend::Agent > Change field “AgentLogoEmail” value.
In this manner you can ensure that all clients will receive their notification email with the logo in the footer.
Karlis Upitis
Front End developer | Design Systems
Author
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