Servicedesk-Systeme sind in vielen IT-Abteilungen von zentraler Bedeutung für viele Arbeitsabläufe, von der Incident- und Serviceanfrage bis zu Autorisierungen und der Verwaltung interner Projekte. Daten aus diesen Systemen werden für die Fakturierung, Zeiterfassung und Kostenschätzung in ERP-Systeme eingepflegt und werden für kurz- und langfristige Statistiken benötigt. Die Tickets mit ihren Metadaten bilden zudem eine strukturierte,…
Read MoreI sistemi di service desk sono molto importanti per le aziende, in quanto possono essere adattabili alle richieste di qualsiasi dipartimento, dall’IT all’amministrazione, e snelliscono la gestione non solo di incident e service request ma anche il processo delle autorizzazioni e la gestione dei progetti interni. I dati forniti dal sistema ITSM possono essere utilizzati…
Read MoreService desk systems are of great importance to most IT departments. They are used to manage not only incidents and service requests, but also for authorizations and the management of internal projects. Moreover, data obtained from an ITSM system can be used for time accounting, invoicing and cost estimates. Finally, yet importantly, tickets and their…
Read MoreWhether you are responsible for your company’s Network Operations Center (NOC), or you are just generally interested in the topic of infrastructure monitoring, this article will be of interest to you. We built the Action Launchpad module for NetEye to simplify the execution of remote commands (proactive actions). When resolving some anomaly you find yourself…
Read MoreSie sind für ein Network Operation Center (NOC) verantwortlich, oder interessieren sich ganz allgemein für das Thema Infrastruktur-Monitoring bzw. dessen Optimierung? Dann wird Sie dieser Artikel interessieren. Das sogenannte Action Launchpad Modul von NetEye, wurde gebaut um das Ausführen von Befehlen von remote (proaktive Aktionen) zu vereinfachen. Besonders im Falle auftretender Anomalien, deren Behandlung vorher…
Read MoreSe il vostro ruolo è quello di gestire un NOC (Network Operation Center), oppure siete solo interessati alla gestione e semplificazione del monitoraggio infrastrutturale, questo post potrebbe aiutarvi nel vostro compito. Se l’esigenza che dovete gestire, è l’esecuzione di comandi remoti (azioni proattive) a fronte di anomalie ben definite da parte del cliente o dai…
Read MoreIf you don’t work in the field of IT service management, you might suppose that a service desk, and especially an IT service desk, is something quite standard… having similar services and a similarly structured support staff structures across all companies. However, despite having (apparently) a very similar goal and trying to follow a common…
Read MoreIf you don’t work in the field of IT service management, you might suppose that a service desk, and especially an IT service desk, is something quite standard… having similar services and a similarly structured support staff structures across all companies. However, despite having (apparently) a very similar goal and trying to follow a common…
Read MoreIf you don’t work in the field of IT service management, you might suppose that a service desk, and especially an IT service desk, is something quite standard… having similar services and a similarly structured support staff structures across all companies. However, despite having (apparently) a very similar goal and trying to follow a common…
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