14. 06. 2021
Asset Management, Service Management
14. 07. 2016
Oreste Attanasio
NetEye, Service Management
Activate your Account for the new Service Desk Portal
If you’re a subscribed customer you can access your account on the brand new WÜRTHPHOENIX Service Desk Portal. Here’s how !
Our new Service Desk Portal is based on the latest version of our IT-Service Management solution EriZone.
Go to http://servicedesk.wuerth-phoenix.com from your preferred device and click on “Forgot password?”:
Enter your registered email address:
Click on the link you have received by mail (similar to http://servicedesk.wuerth-phoenix.com/otrs/customer.pl?Action=CustomerLostPassword;Token=XXXXXXXX)
You will get to a page similar to this:
And finally you will receive your password sent by mail, which allows you to login for the first time:
The simple interface of WÜRTHPHOENIX EriZone allows you to manage all your requests:
and to create new tickets out of your subscribed services:
Feel free to contact us in case you need assistance with the new WÜRTHPHOENIX Service Desk Portal. Contact
Oreste Attanasio
Team Leader Service & Support at Würth Phoenix
I graduated in Applied Computer Science at the University of Bolzano in 2006. After 3 years of experience as consultant in a small IT business IT I decided to move on, and found Würth Phoenix as a good starting point for a career.
After serving several years as a developer, consultant and support engineer, I now lead the Service & Support Team and aim to deliver best quality services to our customers, by helping them using our products together with the strength of Open Source, in which I strongly believe.
Author
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