01. 12. 2024
Downloads / Release Notes, NetEye, Unified Monitoring
27. 02. 2015
Nicola Degara
Downloads / Release Notes, Service Management
New Version of EriZone (3.1.8)
New version of EriZone (3.1.8) is now available for the download:
FEATURES LIST
- New Parameter to Filter on CustomerTicketSearch based on CustomerGroup: Ticket::Frontend::CompanyTicketAccessGroup
- New Fields available in iCMDB for GLPI interface: Inventory – Location – Group (manual changes on the CIs definition and import procedure are needed (see notes afterwards for more information); it requires the version 1.3.9 of erizone-glpi-plugin rpm installed NetEye)
- It is now possible to define the required manadatory level for Service and Categories (EriZoneCore -> Core:Categories/EriZoneCore -> Core:MultiServiceLevel)
- New Datawarehouse Cube columns in eri_ticketAggregatedTime: Category – CategoryPool – CategoryExtCode – TicketID – Queue – QueueID – DWTicketOrigin – DWTicketClosure – CustomerID – CustomerUserID – Customer – ServiceManagerID – ServiceManager – AccountedTime – LastResponsible – LastOwner – Splitted – ServiceTypeID – ServiceType – ServiceCriticality – Impact – ProcessID – AccessManagement – CustomerPrivateTicket
NOTES:
The new fields Inventory/Location/Groups are available for:
- Computer
- Phone
- Printer
- Network
- Monitor
- Device
The new field Group is available for:
- Software
To activate the fields in the CI add in the ConfigurationItem configuration the following definition (for Software only the Group part):
{
Key => ‘Inventory’,
Name => ‘Inventory’,
Searchable => 1,
Input => {
Type => ‘Text’,
Size => 50,
MaxLength => 50,
},
},
{
Key => ‘Location’,
Name => ‘Location’,
Searchable => 1,
Input => {
Type => ‘Text’,
Size => 50,
MaxLength => 50,
},
},
{
Key => ‘Group’,
Name => ‘Group’,
Searchable => 1,
Input => {
Type => ‘Text’,
Size => 50,
MaxLength => 50,
},
},
Change the Import/Export wizard. The new fields are at the end of the existing field list with the sequence: 1.Location 2.Inventory 3.Group
UPGRADING PROCEDURE
The upgrading procedure must be made STRICTLY with the following sequence (by clicking the items listed in the ACTION column)
Mandatory:
- EriZone
- EriZoneCore
- EriZoneServiceDeskEnhancement
- EriZoneAccessManagement
Optional:
- EriZoneInterfaces [for CMDB population: GLPI and OCS interfaces available]
- ITSM-CIattributeCollection
- EriZoneNetEyeIntegration [if a NetEye is installed and available]
- EriZoneDeveloper [Do not install!]
Please follow these rules during the upgrade/install procedure:
- Contact our support team if you do not feel comfortable on any operation net.support@wuerth-phoenix.com or https://erizone.wuerth-phoenix.com
- The packages must be installed in sequence and individually
- The system may take longer or shorter times for each action / package so please be patient
- Action buttons must be clicked only once for the success of the operations
[box type=”info”] ATTENTION
After the upgrade execute the following action from the command line:
/opt/otrs/scripts/EriZone/erizone.global_makelink /opt/otrs/scripts/EriZone/Permissions.sh /opt/otrs/scripts/EriZone/RestartEriZone.sh
[/box]
Nicola Degara
Technical Consulting and Delivery Team Manager at @ Würth Phoenix
My name is Nicola Degara and I work as Consulting and Delivery Team Leader. With a technical developer background, I am in the IT field since the nineties. After more than 6 years’ experience as director of an international software development company in Shanghai I have been embracing, once back to Europe, the dynamic NetEye experience and philosophy in combination with international Atlassian product projects.
My strong conviction towards the Open Source supports and continues to influence any reasons of my daily choices and future visions
Author
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