01. 12. 2024
Downloads / Release Notes, NetEye, Unified Monitoring
Die neueste Version von EriZone (3.1.8) steht zum Download bereit:
FEATURES LIST
- New Parameter to Filter on CustomerTicketSearch based on CustomerGroup: Ticket::Frontend::CompanyTicketAccessGroup
- New Fields available in iCMDB for GLPI interface: Inventory – Location – Group (manual changes on the CIs definition and import procedure are needed (see notes afterwards for more information); it requires the version 1.3.9 of erizone-glpi-plugin rpm installed NetEye)
- It is now possible to define the required mandatory level for Service and Categories (EriZoneCore -> Core:Categories/EriZoneCore -> Core:MultiServiceLevel)
- New Datawarehouse Cube columns in eri_ticketAggregatedTime: Category – CategoryPool – CategoryExtCode – TicketID – Queue – QueueID – DWTicketOrigin – DWTicketClosure – CustomerID – CustomerUserID – Customer – ServiceManagerID – ServiceManager – AccountedTime – LastResponsible – LastOwner – Splitted – ServiceTypeID – ServiceType – ServiceCriticality – Impact – ProcessID – AccessManagement – CustomerPrivateTicket
NOTES:
The new fields Inventory/Location/Groups are available for:
- Computer
- Phone
- Printer
- Network
- Monitor
- Device
The new field Group is available for:
- Software
To activate the fields in the CI add in the ConfigurationItem configuration the following definition (for Software only the Group part):
{
Key => ‘Inventory’,
Name => ‘Inventory’,
Searchable => 1,
Input => {
Type => ‘Text’,
Size => 50,
MaxLength => 50,
},
},
{
Key => ‘Location’,
Name => ‘Location’,
Searchable => 1,
Input => {
Type => ‘Text’,
Size => 50,
MaxLength => 50,
},
},
{
Key => ‘Group’,
Name => ‘Group’,
Searchable => 1,
Input => {
Type => ‘Text’,
Size => 50,
MaxLength => 50,
},
},
Change the Import/Export wizard. The new fields are at the end of the existing field list with the sequence: 1.Location 2.Inventory 3.Group
UPGRADING VORGANG
Der Upgrade-Vorgang muss unbedingt in genau dieser Reihenfolge durchgeführt werden: (durch Klicken auf die einzelnen Einträge in der Kolonne ACTION)
Obligatorisch:
- EriZone
- EriZoneCore
- EriZoneServiceDeskEnhancement
- EriZoneAccessManagement
Optional:
- EriZoneInterfaces [für CMDB Population: GLPI und OCS Schnittstellen verfügbar]
- ITSM-CIattributeCollection
- EriZoneNetEyeIntegration [wenn NetEye installiert und verfügbar ist]
- EriZoneDeveloper [Nicht installieren!]
Bitte befolgen Sie während des Upgrades folgende Regeln:
- Sollten Sie sich unsicher sein, hilft Ihnen unser Support-Team gerne weiter: net.support@wuerth-phoenix.com oder erizone.wuerth-phoenix.com
- Die Pakete müssen einzeln und in der oben genannten Reihenfolge installiert werden
- Das System kann für einzelne Aktionen unterschiedliche Zeitintervalle benötigen. Bitte haben Sie etwas Geduld
- Action Buttons müssen jeweils nur einmal gedrückt werden um die entsprechende Aktion ordnungsgemäß auszuführen
[box type=”info”] ACHTUNG
Bitte nach dem Upgrade folgendes über die Command Line ausführen:
/opt/otrs/scripts/EriZone/erizone.global_makelink /opt/otrs/scripts/EriZone/Permissions.sh /opt/otrs/scripts/EriZone/RestartEriZone.sh
[/box]
Nicola Degara
Technical Consulting and Delivery Team Manager at @ Würth Phoenix
My name is Nicola Degara and I work as Consulting and Delivery Team Leader. With a technical developer background, I am in the IT field since the nineties. After more than 6 years’ experience as director of an international software development company in Shanghai I have been embracing, once back to Europe, the dynamic NetEye experience and philosophy in combination with international Atlassian product projects.
My strong conviction towards the Open Source supports and continues to influence any reasons of my daily choices and future visions
Author
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