Per poter garantire un’alta prestazione dei sistemi, è necessario di effettuare un monitoraggio adeguato. Per il monitoraggio di VMware VSphere è raccomandata la definizione di soglie in combinazione con l’impostazione di allarmi corrispondenti. In questo modo può essere assicurato che l’amministratore si accorga di eventuali problemi di performance o di capacità. Poiché il NetEye SNMP…
Read MoreDienstleistungsunternehmen verwenden Ticketsysteme (wie z.B. OTRS, EriZone) um Kundenanfragen nachvollziehbar zu bearbeiten. Verträge und Kostenstellen werden hingegen im ERP System (z. B. SAP, MS Dynamics AX, NAV) verwaltet. Diese Aufteilung wirft die Frage auf, wo der Service Mitarbeiter nun seinen Zeitaufwand erfassen soll. Im Ticketsystem oder im ERP System, oder gar in beiden? Im ERP…
Read MoreThe NetEye Plugins package has been updated with this changes: – Added new check_iftraffic.pl plugin which can do 64bit counters – Small bugfix for check_inventory and new option to exclude items in trash from GLPI check – Added check_hpasm for checking HP SIM Agent status – Small fix to detect also outdated XML files in…
Read MoreThe NetEye Plugins package has been updated with this changes: – Added new check_iftraffic.pl plugin which can do 64bit counters – Small bugfix for check_inventory and new option to exclude items in trash from GLPI check – Added check_hpasm for checking HP SIM Agent status – Small fix to detect also outdated XML files in…
Read MoreThe NetEye Plugins package has been updated with this changes: – Added new check_iftraffic.pl plugin which can do 64bit counters – Small bugfix for check_inventory and new option to exclude items in trash from GLPI check – Added check_hpasm for checking HP SIM Agent status – Small fix to detect also outdated XML files in…
Read MoreOn one hand, service companies use ticketing systems (as OTRS, EriZone etc.) to handle customer requests in a comprehensible way, on the other hand, contracts and cost centers are managed in the company’s ERP system (as SAP, MS Dynamics AX, NAV, Infor). In such cases, one might ask where employees of the service desk should…
Read MoreGran parte delle società di servizi utilizzano sistemi di gestione ticket (come p.es. OTRS, EriZone) per elaborare le richieste della loro clientela in modo comprensibile. Contratti e centri di costo vengono invece gestiti nel sistema gestionale (come ad es. SAP, MS Dynamics AX, NAV). Questa ripartizione pone la questione dove i collaboratori del servizio di…
Read MoreTalvolta nelle organizzazioni IT dove il supporto si occupa sia del Service Desk che dei nuovi progetti, non si tiene nella dovuta considerazione la differenza tra un Incident ed un Problem. Nella maggior parte dei casi, infatti, quando si verifica un incident (spesso risolvibile con una sequenza di comandi da parte di un amministratore di…
Read MoreSometimes in the organizations where the IT support is involved both in the Service Desk and in the new project activities, it is not taken into account the difference between an incident and a problem. In most cases, in fact, when there is an incident (that can be often solved by a sequence of commands…
Read MoreSometimes in the organizations where the IT support is involved both in the Service Desk and in the new project activities, it is not taken into account the difference between an incident and a problem. In most cases, in fact, when there is an incident (that can be often solved by a sequence of commands…
Read MoreAvete mai utilizzato gli emoticons per esprimere il vostro stato d’animo? Ebbene, in molti paesi del globo così come in Italia esiste la possibilità di fornire il proprio indice di gradimento attraverso degli emoticons per valutare i vari servizi offerti dalla pubblica amministrazione. Una procedura semplice ed immediata, che consiste nel dare un voto attraverso…
Read MoreHave you ever used the emoticons to express your mood? Well, in many countries around the globe there is the opportunity to evaluate the various services offered by the public administration through the usage of the emoticons . A simple and quick procedure, which consists in giving a vote through three smiley faces: a smiling,…
Read MoreHave you ever used the emoticons to express your mood? Well, in many countries around the globe there is the opportunity to evaluate the various services offered by the public administration through the usage of the emoticons . A simple and quick procedure, which consists in giving a vote through three smiley faces: a smiling,…
Read MoreNella nuova versione 3.5 di NetEye, che verrà rilasciata a breve, è stato implementato il modulo “Shut Down Management” per gestire la configurazione delle procedure di spegnimento automatico in un data center. Cercherò di fornirvi un semplice esempio per farvi capire le potenzialità e la necessità di questa funzionalità. Per esempio, se ci sono problemi…
Read MoreIn the new NetEye version 3.5 that will be shortly released, it has been implemented the Shut Down Management module that allows to configure automatic shutdown procedures in a data center. I’ll try now to provide a simple example to let you understand the potentiality and the necessity of this feature. For example if there…
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