27. 08. 2014 Georg Kostner Uncategorized

Nuova versione EriZone (3.0.2)

La versione EriZone (3.0.2) é disponibile:

La versione nuova contiene una serie di major fixes ed i miglioramenti seguenti:

  • Company Backend Filter functionality ( HOT !!! – filter customer visibility through role<->group configuration)
  • Editor plugin for cut & paste and drag & drop improvement (compatibility FF, Chrome, IE10+)
  • ACL support for article dynamic fields
  • New NetEye integration pre-configured Postmaster filter

PROCEDIMENTO PER L’UPGRADE

L’ aggiornamento dei pacchetti va eseguito esattamente nella seguente sequenza (cliccando le voci elencate nella colonna ACTION)

  1. EriZone
  2. EriZoneCore
  3. EriZoneServiceDeskEnhancement
  4. EriZoneAccessManagement
  5. EriZoneNetEyeIntegration [opzionale – se necessario]
  6. EriZoneDeveloper [non installare!]

Inoltre è da considerare che:

  • I pacchetti vanno installati in sequenza e singolarmente.
  • Il sistema potrebbe impiegarci tempi più o meno lunghi per ogni azione/pacchetto.
  • I pulsanti di azione vanno cliccati una sola volta per garantire il buon esito delle operazioni.

[box type=”info”] ATTENZIONE

Dopo l’upgrade dovete eseguire i seguenti comandi dalla riga di comando:

/opt/otrs/scripts/EriZone/erizone.global_makelink
/opt/otrs/scripts/EriZone/Permissions.sh
/opt/otrs/scripts/EriZone/RestartEriZone.sh

[/box]

Georg Kostner

Georg Kostner

Business Unit Manager at Würth Phoenix
I’m Georg, born in Bolzano in 1971. The IT has always been my true passion: my first computer was a Spectrum, maybe someone still remembers it… the first application I developed on it was the naval combat. Later on I started the implementation of ERP software using C, C++, Java, Informix, Oracle, Unix, Window. Recently I approached the Open Source technologies like Nagios, Cacti, MRTG, NagVis, OCS Inventory, GLPI, ntop with the vision to improve the working activities of the system administrators. In my free time I love hiking in the mountains, skiing, playing football as well as I like comparing different OS like Linux, Windows or Mac trying to find the potentialities and weaknesses.

Author

Georg Kostner

I’m Georg, born in Bolzano in 1971. The IT has always been my true passion: my first computer was a Spectrum, maybe someone still remembers it… the first application I developed on it was the naval combat. Later on I started the implementation of ERP software using C, C++, Java, Informix, Oracle, Unix, Window. Recently I approached the Open Source technologies like Nagios, Cacti, MRTG, NagVis, OCS Inventory, GLPI, ntop with the vision to improve the working activities of the system administrators. In my free time I love hiking in the mountains, skiing, playing football as well as I like comparing different OS like Linux, Windows or Mac trying to find the potentialities and weaknesses.

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