28. 08. 2024
Unified Monitoring
22. 07. 2014
Nicola Degara
Downloads / Release Notes, Service Management
New: WÜRTHPHOENIX EriZone 3 Upgrade is Available
A new upgrade for WÜRTHPHOENIX EriZone 3 is out now!
The upgrade is compatible only for WÜRTHPHOENIX EriZone 3.0.x
Major Fixes:
- Service Category Search returned internal server error
- Split function did not consider the correct customer when maintain current customer option was selected
- NetEye Problems Dashlet used wrong hyperlinks on system access
- The queue field had to be published after Service and Service Category selection
- On Ticket Split it should be possible to configure the possibility to reset the owner for new split ticket
- Various fixes on development package
Before upgrading the system, please perform a complete VM backup.
During the upgrade phase please make sure that no users are connected, to ensure a good outcome of the upgrade.
The update is only feasible through the graphical user interface module Package Manager:
Step 1: Log on with administrative credentials
Step 2: Open the Package Manager module from the admin panel
Step 3: In the left panel of the Package Manager request an update of available packages by selecting the drop down menu “EriZone 3.0 packages” and clicking on “Update repository information”
Step 4: If the transfer operation is successfully completed the table in the center of the page of the Package Manager will display the list of available packages for the upgrade:
Step 5: The upgrading procedure must be made STRICTLY with the following sequence (by clicking the items listed in the ACTION column)
- EriZone
- EriZoneCore
- EriZoneServiceDeskEnhancement
- EriZoneAccessManagement
- EriZoneNetEyeIntegration [Optional – if necessary]
- EriZoneDeveloper [Do not install!]
Please follow these rules during the upgrade/install procedure:
- Contact our support team if you do not feel comfortable on any operation net.support@wuerth-phoenix.com or https://erizone.wuerth-phoenix.com
- The packages must be installed in sequence and individually
- The system may take longer or shorter times for each action / package so please be patient
- Action buttons must be clicked only once for the success of the operations
Step 6: After the upgrade we recommend a reboot of EriZone with the following command /opt/otrs/scripts/EriZone/RestartEriZone.sh
Nicola Degara
Technical Consulting and Delivery Team Manager at @ Würth Phoenix
My name is Nicola Degara and I work as Consulting and Delivery Team Leader. With a technical developer background, I am in the IT field since the nineties. After more than 6 years’ experience as director of an international software development company in Shanghai I have been embracing, once back to Europe, the dynamic NetEye experience and philosophy in combination with international Atlassian product projects.
My strong conviction towards the Open Source supports and continues to influence any reasons of my daily choices and future visions
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