Blog Entries

01. 10. 2025 Fabrizio Dovesi Atlassian, Service Management

Project Managers are rAIsing the bar: redefining the rules of the AI Game

Insights into how project managers perceive AI reshaping the project management. At the Threshold of a New Project Management Era Over a decade ago, when I first read about how AI could reshape jobs, my main question was how it would affect the role I held then: Project Manager. Years later, after experimenting with the…

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01. 10. 2025 Oscar Zambotti Downloads / Release Notes, NetEye, Unified Monitoring

NetEye 4.44 Release Notes

Welcome to version 4.44 of our NetEye v4 Unified Monitoring Platform. As you log in, you’ll be greeted by a crisp view of Lago di Braies, where summer’s warmth yields to autumn. The larches are turning brilliant shades of yellow and burnt orange, forming a vivid contrast with the deep green of the pines and…

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30. 09. 2025 Paolo Seghetti NetEye, Unified Monitoring

Business Process Automation on NetEye

In NetEye, ‘business processes’ are a module used to model and monitor the business process hierarchy to obtain a high-level view of the status of critical applications. In short, they allow monitoring controls of individual components to be aggregated into a single screen, creating customised dashboards and generating notifications at the process level, rather than…

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30. 09. 2025 Damiano Chini APM, Development, NetEye, Unified Monitoring

Segregating APM Data in Elastic: A Practical Guide to a Not-So-Obvious Challenge

If you’re working with Elastic APM, you’re probably familiar with the APM Server: a component that collects telemetry data from APM Agents deployed across your infrastructure. But what happens when you need to segregate that data by tenant, especially in complex network zones? Let’s walk through a real-world scenario and how we tackled it. The…

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30. 09. 2025 Marco Berlanda Development, DevOps, Kubernetes

A GitOps Path from Code to Openshift Cluster

A modern web app isn’t one whole big thing: it’s made of quite a lot of pieces! For instance, we relied on a setup such as this for a recent one we are developing: That’s a lot of moving parts. You could glue them together with scripts, sticky notes, and caffeine… but then most likely…

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30. 09. 2025 Luigi Miazzo DevOps, Kubernetes, Uncategorized

Envisioning Satellite-Distributed Management with Kubernetes and Argo CD for NetEye.cloud

As our company’s NetEye cloud solution NetEye.cloud expands, we’re deploying compute nodes not only in our own data centers but, on customer premises across the globe – connected through satellite links. This hybrid, geo-distributed model creates a very tough challenge: How can we manage configuration across hundreds of remote machines reliably, and at scale? Why…

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30. 09. 2025 Gabriele Bocchi Automation, Development, DevOps

How to Set Up Safe, Automatic Dependency Updates in Your Projects

Dependencies (frameworks, modules, plugins, etc.) are the lifeblood of modern software libraries. But managing them manually is a burden. By automating dependency updates (in a controlled, smart way), you can stay ahead of security issues, reduce technical debt, and make upgrades less painful. Below I’ll walk you through why automatic updates matter, what to watch…

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29. 09. 2025 Giuseppe Di Garbo Atlassian, Service Management

Streamlining Service Request Management with ITIL4 and Jira Service Management

Introduction In every IT team, service requests are the everyday heartbeat of operations. From resetting a password, granting access to a tool, setting up new equipment, or answering a simple “how do I?” question, these are routine, predictable tasks. But if handled poorly, they can quickly lead to frustration, inefficiency, and higher costs. Service Request…

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29. 09. 2025 Valentina Da Rold Atlassian, Development

Syncing Entra ID Groups and Members to Jira CMDB via Atlassian SCIM API: Key Lessons Learned

In a recent project, I was tasked with enabling the synchronization of Entra ID (formerly Azure AD) security groups and their members into an ITSM CMDB hosted on Jira. The objective was to ensure accurate visibility of group-to-user relationships, leveraging Atlassian’s SCIM 2.0 API capabilities. While the goal sounds straightforward – syncing groups and users…

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29. 09. 2025 Oscar Zambotti Front-end, Vue

Summoning Orval: Binding Backend and Frontend by Magic

When building modern web applications, type safety and API consistency are essential. Instead of manually writing API clients and models (and risking drift between backend and frontend), you can automate the process using OpenAPI and Orval. In this post, we’ll focus on how to generate TypeScript functions and interfaces using Orval, starting from an openapi.json…

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29. 09. 2025 Mirko Morandini Asset Management, GLPI, Knowledge Management, Service Management

Getting the M(u)st out of GLPI

TLTR1: Did you pick all the sweet grapes that grew in your vineyard? They’re sweet, but they degrade faster than you think. Now, to give them long-lasting value, get the must out of it and put a lot of knowledge, time and effort to create a high-value wine! TLTR2: Do you have an automatically fed…

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29. 09. 2025 Davide Spano Azure, Microsoft

Secure Access to Applications with Azure

One overarching goal in the IT industry is to enable authorized users to securely access company resources. The implementation that fulfills this general requirement will depend on several factors, some of which will become clear as the topic unfolds. This article gives a logical and historical overview of what Secure Access is, the use cases…

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29. 09. 2025 Antonio Cerullo Microsoft

Migration from Windows 10 to Windows 11 for Enterprise Clients

Introduction With the End of Support (EOS) date for Windows 10 approaching (it’s set in fact for October 14, 2025), companies must urgently plan their transition to Windows 11, as Windows 10 will no longer receive security updates after that date. This means non-updated devices will be exposed to vulnerabilities and thus be non-compliant with…

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26. 09. 2025 Simone Ragonesi AI, Artificial Intelligence, Offensive Security, Red Team

The Evolving Security Landscape of MCP

Introduction: What is MCP? The Model Context Protocol is an emerging open standard that defines how large language models and AI agents interact with external tools, services, and data sources. Instead of every AI provider building its own proprietary “tool calling” system, MCP provides a common protocol (typically over JSON-RPC) to expose capabilities such as…

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25. 09. 2025 Mattia Codato CTF Writeups, Development, Events

Preparing for WP CTF 2025

Summer is over, autumn is here – and so is the most anticipated event of the year for cybersecurity students: WP CTF 2025. Every year, the WP CTF draws cybersecurity students hungry to learn, compete, and put their skills to the test. Our marketing team has been working for months to organize an incredible event,…

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